Are you a communicative person who is attracted to working at a high pace where no two days are alike? Then take the opportunity and apply for the customer service position at DHL Freight. Here you'll have the chance to develop in a dynamic environment alongside great colleagues!
About the Position
This is a full-time consulting assignment with a start date of 1/12 or 2/9 2026. You will be employed by Bravura and work as a consultant at DHL Freight. There are good opportunities for assignment extension.
About the Company
DHL is a market leader in the logistics industry and is the "logistics company for the entire world". DHL offers expertise in international express, air, and sea freight, road and rail transport, contract logistics, and international mail services. With a global network consisting of more than 220 countries and territories and 520,000 employees worldwide, customers are offered the highest quality combined with good local knowledge. DHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations throughout Sweden. DHL Freight's customer service in Växjö is responsible for all customer service regarding domestic transportation. In total, they are around 140 employees, and the Frontline department consists of 90 employees who value good community. The company strives to have fun together, achieve goals, help customers grow, and celebrate successes.
Job Responsibilities
In the role of customer service employee, you will be responsible for receiving, managing, and administering incoming cases via phone, email, and chat. The cases involve inquiries before, during, and after transportation from customers located throughout Sweden. You will have contact with both business customers and private individuals, with the key focus on finding the right solution and providing good service. Furthermore, you will closely collaborate with other customer service functions and DHL Freight to strengthen bonds and cooperation, aimed at continuous improvement. Initially, you will be offered an introduction to create understanding of the company's working methods and systems. Here you'll have the opportunity to develop together with your department and the entire customer service team. DHL Freight has divided customer questions into different knowledge areas, which means you'll start by learning one knowledge area and then build upon it. Together with colleagues, you'll help and support each other.
Education, Experience, and Personal Qualities
• Completed high school education or equivalent
• Good computer and system skills
• Fluent in both Swedish and English, speaking and writing
• Previous work experience in customer service or other customer-facing roles is meritorious
We are looking for someone with good communication skills who enjoys collaboration. Since availability and customer interaction are crucial for delivering a positive customer experience, we seek someone motivated to provide excellent service and who is a good listener. As the work requires high structure and order, you should be detail-oriented, comfortable working in data and system environments, able to prioritize, and solution-focused. It is also important that you can handle varied work pace and are flexible as workload may fluctuate.
Additional Information
Start: 1/12 or 2/9 2026 Location: Växjö Salary: According to agreement
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we will remove the job listing when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process, you will receive feedback on your application.
Questions? Please don't hesitate to contact us!
[email protected]
010-171 47 10
We recommend submitting your application promptly as we conduct rolling selection.
Welcome to apply!
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