Customer Service Representative

**Don't choose Elis if you don't like teamwork...** **...but if you want to be part of a company that is a leader in circular services and believes in both individual and collective success – welcome to us!** With our help, Swedish businesses and organizations have been able to surround themselves with whole and clean textiles since 1950. From day one, we have rented out, collected, washed, and repaired – time and again with the customer's needs at the center. Hundreds of thousands of work clothes, carpets, cleaning cloths, bedding, bath, and table textiles circulate daily between Elis’ laundries and customers in healthcare, industry, commerce, cleanrooms, hotels, and restaurants. We are one of Sweden's 500 largest companies and have been named one of Sweden's most attractive employers in 2023 and 2024 by Karriärföretaget! **Customer Service Employee of World-Class – For our facility in Ockelbo** Our core business is providing rental and laundry solutions primarily to the healthcare and hospitality sectors. We offer our customers items such as bed linen, terry towels, and staff clothing, all in a circular flow. In addition to rental solutions, we also provide ancillary services in the form of smart logistics solutions. The facility serves approximately 750 customers, and we are over 110 employees. One of our customer service representatives is retiring, and we are now searching for our new star. **The Position** As a customer service representative, you are a self-driven and engaged person who is passionate about providing service, nurturing our existing customers, and driven by making good business. You are prepared to be the hub that keeps collaboration among departments functioning, ultimately ensuring world-class service and communication to all our customers. You will have significant customer contact and juggle many tasks, requiring high energy and a strong drive. More specifically, the role of a customer service representative includes: • Handling incoming inquiries from customers and providing fantastic service • Serving as a support and service function for all customers at the facility • Informing customers about all our product areas and new offerings • Collaborating with sales, production, distribution, and warehousing • Managing complaints, billing, and credits • Ongoing administrative tasks such as order management, contract registration, updating price lists, etc. **What does Mari Fridlund, Customer Service Manager, have to say about the job and the company?** "After 16 years as a customer service manager, I feel joy and pride in working at Elis and am passionate about engaging with our customers. Here at Elis in Ockelbo, you will meet a close-knit team focused on the future. Service and communication at world-class level! As a customer service representative, your tasks will be both varied and challenging, with a strong focus on finding solutions and being the hub. Together, we aim to meet our customers' needs and continuously develop to exceed them." **Who are you?** As a person, you are perceived as positive and solution-oriented, with a strong commitment to what you do. Our customers should receive the best service and advice, ensuring they feel satisfied and acknowledged after every interaction! It is important that you share this mindset. You are efficient and can structure your daily work, are skilled at expressing yourself verbally and in writing, and are a team player. In this recruitment process, we will place a high emphasis on personal attributes. **What can you offer?** For the role of customer service representative, experience in customer contact and service is essential, and we require at least a high school education. You possess a strong proficiency in computer and system usage. A B driver's license is required for the position. **Why should you choose Elis?** We are a company driving the circular transition with a strong focus on a more sustainable society! We offer you a full-time position in a stable company with a pleasant work environment and competent colleagues. You will receive both product training and ongoing coaching, with good future development opportunities within the company. We live by the values that have always constituted the backbone of Elis: Respect for others - Being a role model - Integrity - Responsibility. These provide a framework that guides our actions and inspires our choices. **Contact and Application** If you have questions about the position, feel free to contact Mari Fridlund, Customer Service Manager, at +46706713685. We welcome you to register your application with a cover letter and CV via the link below. We apply rolling selection, meaning the position may be filled before the application deadline has passed - so submit your application today! The application deadline is Monday, November 17, 2025. We look forward to receiving your application!