Customer Advisor for our Digital Bank Office

Länsförsäkringar Älvsborg is a unique company. We are owned by our customers, we are local, and we offer a comprehensive solution that no one else can. Since our inception in 1841 as an insurance company, we have also become a bank, a real estate agency, and an alarm center. However, the core of our business remains the same – to provide security to the residents in our area. We are both market leaders and have the most satisfied customers in the country within banking, insurance, and real estate. Additionally, the country's economics students have named us the most attractive employer in the industry. Our vision is "Together we create security and realize dreams." Would you like to become one of us? Are you a driven individual with a strong interest in providing the best possible customer service to our banking clients? Then you might be the Customer Advisor we are currently looking for at DBK! About the Job At our Digital Bank Office, we meet customers in spontaneous as well as scheduled bank meetings remotely, via phone and our other digital channels. We also work proactively to address the whole picture. Together, we will be responsible for providing service and advice to our banking customers throughout the county. You will become part of an engaged team and company, focused on growth and the customer! Responsibilities * Conduct customer service work within banking operations primarily over the phone but also through other digital communication channels, such as Säkra. * Provide the best possible service to existing and new customers. * Identify potential in the customer's business. * Manage variable interest rate discounts on mortgages. * Schedule customers for consultations with our colleagues. * Guide customers to the right channel and assist them in our digital channels, such as Internet banking and the banking app. Who Are You? We believe you are: * A curious initiator who enjoys fast customer interactions, with support and a sounding board available when needed. * Since high customer satisfaction is important, you need to have good social skills and a passion for providing the best possible service. * A business-minded individual who enjoys contributing to the development of the business. * A service-oriented team player who puts the customer's needs at the center and collaborates well with our other colleagues. More Information Start date is to be agreed upon, with the location in Vänersborg. The application deadline for the position is November 26th. Contact Shabnam Dharsani, Branch Manager Digital Bank Office, tel: 0521-27 31 49 Roger Rönnerhag, HR, tel: 0521-27 30 26 Karin Eriksson-Gustavsson, Union Representative FORENA, tel: 0521-27 30 74 Application Deadline: 2025-11-26