At Swedbank, you have the opportunity to:
• Offer the best possible service and business-oriented support to Swedbank customers calling our telephone banking.
• Create accessibility to the bank's services and products where guidance in digital tools and personal service collaborate for excellent customer satisfaction.
• Answer questions regarding the bank's product and service offerings and direct customers to deeper advisory services where licenses are required.
• Collaborate and contribute to cross-selling by identifying customer needs and presenting relevant solutions to exceed customer expectations.
• Develop your competence in banking and financial sectors where you encounter new situations and challenges daily.
In this role, you need to:
• Have a service and business-driven focus and enjoy interacting with people.
• Have previous work experience in service and/or finance-related work.
• Speak and write fluent Swedish and have good English language skills.
• Be confident in customer interactions and work goal-oriented with focus on creating customer value.
• Be flexible and able to work evenings and weekends. Work hours vary from 07:45-20:30 on weekdays and weekends.
• Adopt a pedagogical approach and communicate clearly to guide customers through the bank's digital tools and find customer-tailored solutions.
• Show interest in deepening knowledge about how the bank counteracts money laundering and terrorism financing, and be able to apply this knowledge in every customer interaction.
• Enjoy problem-solving and sales, with ability to identify customer needs and present solutions matching their situation.
At our organization, you can experience:
• Personal and professional development through self-leadership and continuous growth.
• Meaningful work positively impacting our workplace, customers, and society.
• An open and collaborative culture encouraging cross-functional teamwork and networking opportunities.
• A supportive and inclusive environment promoting balanced and sustainable work conditions, with flexible arrangements when suitable for the role.
• Benefits including employee bank product offers, pension plan, share-based reward program Eken, and voluntary group insurance.
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