About this role
Are you passionate about customer interactions, creating customer satisfaction, and delivering world-class customer experiences?
At Swedbank, you have the opportunity to:
• Offer the best possible treatment and business service to Swedbank's private and corporate customers visiting the bank branch and customers calling by phone.
• Collaborate with other colleagues by maintaining an open, straightforward, and considerate approach to provide our shared customers with the best possible solutions.
• Work with diverse tasks and help customers both locally and nationally, both in-person and via telephone.
• Further develop within Swedbank – career paths within the bank are numerous, and internal mobility is encouraged to broaden competence, personal development, and the bank's competitiveness.
In this role, you need to:
• Have a high service mindset, strong customer focus, and enjoy working in a high-paced environment.
• Be solution-oriented and flexible to make a difference for our customers.
• Have a positive attitude towards digitalization and change, and enjoy challenging and streamlining processes.
• Be a team player who prioritizes team goals over individual achievements.
• Experience in proactive sales and customer service.
At our company, you can experience:
• Personal and professional development through self-leadership and continuous growth.
• Meaningful work that positively impacts our workplace, customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work situation, with flexible working conditions when appropriate for the role.
• Benefits such as employee banking product offers, pension plan, share-based reward program Eken, and voluntary group insurance.
"Join our team and...
become part of a fantastic team with happy and professional colleagues working together to help our customers in the best possible way! We work in a changing environment and are not afraid to try new things and adapt our work methods accordingly. Through availability, proactivity, and first-class service to customers, both locally and nationally, we are Swedbank's customer-facing team, striving for high customer satisfaction. As an employee in Sales & Service in Solna, you are offered a workplace with an open atmosphere and a belief that when we are positive and enjoy our work, we also perform better!" Fredrik Carnestedt, your future manager
"In this recruitment process...we will be using AI chatbot Hubert. Please note that a digital chat interview is a mandatory step in this process."
Information about the AI chatbot Hubert process: Immediately after submitting your application, you will receive an email and SMS with a link to our AI chatbot Hubert. You are asked to complete the chat interview as soon as possible, within the next 5 days.
The purpose of the Hubert interview is to give all candidates the opportunity to tell more about their skills and experiences. We also want to ensure assessment is conducted objectively and systematically based on the profile we are seeking. We work towards a fair and transparent assessment in the recruitment process.
GDPR & Privacy Your privacy is important to us. All personal data processing is done in compliance with GDPR. Information about how we handle candidate personal data can be found here.
We look forward to your application no later than 2025-11-16
Location: Solna
Recruiting Manager: Fredrik Carnestedt, 08-585 909 36
We may begin selection during the application period and welcome your application as soon as possible.
We have made our media selection for recruitment and therefore request no contact from ad sellers or sellers of other recruitment services.
Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability - all are welcome.
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