About this role
We are a first-generation family business operating in car sales and service. Toveks Bil was founded in 1994 by Gregor Tovek, who is still the majority owner. We employ approximately 850 people within the group and have a turnover of around SEK 5 billion. We have facilities in 18 locations primarily in western Sweden and are dealers for Volkswagen, Audi, SEAT, Škoda, Volkswagen Commercial Vehicles, and Scania. Our operations are run through three different companies but under a common brand – Toveks Bil.
We are looking for a Customer Service Representative specializing in spare parts for our facility in Borås.
As a spare parts associate with us, your primary responsibilities will be to order, stock, and deliver spare parts to our workshops and customers. You will be responsible for greeting customers at the service reception for workshop inquiries, answering incoming calls and emails, supporting our technicians with spare parts, pricing items, and assisting our service advisors with upselling and guidance towards our customers. Within the workshop, we support each other and assist in various roles such as estimating insurance claims, ordering parts, unpacking goods, etc.
The computer and its systems are your main working tools. Together with your colleagues, you will ensure the correct parts are ordered and returned as necessary.
A key aspect of your role is to make our customers feel welcome and ensure they receive the service and assistance they need from us.
We are looking for someone with experience in a service or sales role who enjoys a position with plenty of customer interaction. It is advantageous if you have previously worked with spare parts in a similar capacity. As a person, you are solution-oriented, meticulous, and capable of juggling multiple tasks simultaneously. We believe you are also a proficient computer user and can easily familiarize yourself with new systems and tasks. We have many years of experience within the company, and you will receive training both internally and externally.
With us, you will have the security of being part of a large company with good development opportunities in a culture characterized by drive, integrity, and sustainability. We offer benefits in the form of appreciated employee discounts and wellness subsidies, as we care about our employees’ health.
Together at Toveks Bil, we want to be our customers' natural choice while having fun at work and enjoying what we do. We believe that a good fit for us is a team player who cares that both you and your colleagues perform well together.
Start Date: By agreement
Work Location: Borås
Scope: Full-time, permanent
The position may be filled before the application deadline, so please submit your application promptly.
ABOUT THE COMPANY
We are a family business with a motto – All the Way! We see our staff as our success factor, and with us, you will be challenged and developed in your professional role. You have a thriving company and strong brands to back you and competent colleagues to work alongside. We are a large but simultaneously simple, uncomplicated, and friendly organization, where decision-making is close at hand. Our operations are highly influenced and guided by our incredibly strong brands, all of which are market leaders within their segments. Positive traits for thriving with us include positivity, initiative, common sense, and a desire to be part of the winning team.