Customer Service Representative

Since 2011, Nav1 Recruitment has been the comprehensive provider of staffing solutions exclusively focused on the automotive industry. **Job Responsibilities** As a customer service representative with us, you are our face to the public and the primary contact for customers throughout the service process. It is essential that you have the ability to understand the customer's situation and any potential issues in order to provide the right advice and offer appropriate services. Your responsibilities include, among other things: • Providing the best possible customer service through knowledge and approach • Administering, booking, and planning work for the workshop • Keeping the customer informed about the status of their submitted vehicle On a typical workday, you will receive bookings and inquiries via email, phone, and in-person. You will ensure that everything is prepared for the customer's visit. You will welcome and assist the customer when they drop off their car, administer and plan the work in the workshop, manage the process, and continuously update the customer on the progress of the work. You will contact the customer when the car is ready for pickup and hand over the vehicle. **Personal Attributes** As a person, you are attentive, flexible, and driven. Being responsible and having a strong presence is also a given. You are adaptable to various tasks, even under time pressure, and you appreciate having order and structure around you. You possess the ability to independently organize daily work, always with the customer in focus. The role of customer service representative requires you to be social, outgoing, service-minded, and articulate in both spoken and written communication. We place great emphasis on suitable personality traits. **Experience** We believe that you, as an applicant, have worked in a customer-oriented role for at least 2-3 years and have an interest in automotive technology. Documented experience as a customer service representative in the automotive industry and knowledge of systems such as Cabas, Automaster, or similar are highly desirable. Additional requirements include good computer skills. We offer a fun and fast-paced job with excellent development opportunities, where you will have the chance to help develop and influence your workplace. We look forward to your application!