Customer Success & Back Office

Gothenburg – look here! We are seeking our next star for our Customer Success & Back Office team. Cloudgruppen is one of Sweden's leading resellers of IT and communication solutions for businesses. Together with market-leading suppliers, we provide comprehensive solutions that allow our customers to focus on what they do best – their own operations. We are now looking for new colleagues for our office in Gothenburg who want to join an exciting journey and make an impact in the industry! About Us We are a dedicated and knowledgeable team with extensive experience in telephony and IT. Here, you will work in a company with short decision-making processes, a strong sense of community, and a significant focus on development. Regardless of size, we value everyone! Role – Customer Success & Back Office As a Customer Success & Back Office representative, you are a central part of both the customer journey and the sales process. You work closely with our customers and our sales team to create a smooth and professional overall experience – from the first contact to final delivery. The work involves a combination of customer interaction, administrative tasks, and internal support. You are both the company’s voice outwardly and the important hub internally that makes things happen. Your main responsibilities: • Manage customer inquiries via phone, email, and chat • Provide world-class service and support while building long-term customer relationships • Enter orders, oversee contracts, and ensure that all details are correct from the start • Support our sales team internally in their deals – from contract signing to final delivery • Collaborate with other teams to quickly and effectively resolve customer challenges • Contribute to improving our processes and creating even better customer experiences We are looking for you who: We believe that the right personality, commitment, and eagerness to learn weigh more than previous experience. We are looking for someone who enjoys juggling multiple tasks, likes helping others, and thrives in a role where customer contact and administration go hand in hand. You have: • Strong communication skills, both written and verbal • Experience in customer service, administration, or similar roles • Ability to work in a structured, meticulous, and solution-oriented manner • A positive attitude and ease in collaborating within a team • Initiative and a desire to always exceed expectations You are organized and responsible, but also creative and curious. You follow routines when necessary – and dare to think outside the box when it benefits the customer or the team. Requirements: • Excellent proficiency in Swedish and English, both spoken and written • Good computer skills and a willingness to learn new systems • Ability to thrive in a fast-paced environment where days vary We offer: • Fixed monthly salary and benefits • A positive and family-like work environment • Good development opportunities within the company • Thorough onboarding and ongoing support in the role • Full-time position Application Easily apply by sending your CV and a brief motivation explaining why you believe we are the right match for each other. Recruitment is ongoing – do not wait to submit your application. We look forward to hearing from you!