Do you want to be part of our cheerful team that assists customers before and after their journey on the Øresund Bridge? With us, you will contribute to an outstanding customer experience!
About the Position
As a Customer Center Employee, you will work in an open office environment alongside service-oriented colleagues. You will experience a fast-paced atmosphere and respond to our customers' inquiries both by phone and email. The most common questions you will handle relate to pricing, invoices, complaints, and refunds.
Øresund Bridge's customers speak Swedish, Danish, and English. It is a requirement that you have a good understanding of all the aforementioned languages and are comfortable speaking Danish, as the majority of customers are Danish-speaking. Your working hours will be Monday to Friday from 08:45 to 17:15.
In your role, your main responsibilities will include:
• Focusing on an outstanding customer experience
• Meeting set KPIs
• Handling incoming calls via phone and responding to emails
• Other administrative tasks, such as mail handling and registration
The position as a Customer Center Employee is a consulting assignment as needed through Adecco, and we are looking for someone who can start immediately. Your employment will begin with comprehensive training. We are conducting ongoing selections, and the position will be filled as soon as we find the right person.
About You
We are looking for someone who is service-minded and seeking a long-term employment opportunity. You will work as needed during the semesters and be available for more hours during school breaks. You have previous experience in customer contact, and experience in customer service is an advantage.
To succeed in this role, you need to have good communication skills, be able to build relationships easily, be solution-focused, and adaptable. Since you will be working with multiple systems, it is essential that you are computer literate and a quick learner. To thrive in this role, you should have a positive attitude and contribute to a good atmosphere in the workplace.
Important for the Position:
• You are currently a student or have another main occupation of at least 50%
• At least two semesters remaining in your studies
• Available to work two days a week, as well as full-time during Christmas and summer
• Previous experience in service
• Good knowledge of Swedish and English
• Understand and can be understood in Danish
Desirable for the Position:
• Experience in customer service where you have handled inquiries via phone, email, or chat
• Fluent in Danish, or Danish as a native language
Note! The start date for this position is January 2026. The position begins with training scheduled on the dates listed below. It is important that you, as an applicant, ensure you can participate on all six days:
Week 2: Wednesday, Thursday, and Friday (09:00-16:00)
Week 3: Monday, Tuesday, and Wednesday (09:00-16:00)
About Øresund Bridge
We can offer an exciting and diverse position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make the Øresund Bridge the best route to experiences and opportunities on the other side of the Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, a willingness to change, and openness. Effective collaboration is essential to achieving our goals. Therefore, at Øresund Bridge, we are helpful bridge builders.
Contact Information
If you have questions about the recruitment process, please contact the responsible recruiter:
Sofia Fahlén at
[email protected]
If you have questions regarding registration, please contact support at
[email protected]
We look forward to receiving your application!