About this role
What Does CSN Do?
We have one of the world's most generous student support systems. Thanks to this opportunity, everyone in Sweden can study, regardless of background. Here, you can contribute your skills and knowledge to social utility and our important mission of making education possible.
What Do We Offer?
As a CSN employee, you should be able to balance work and leisure with a good life balance. We offer you flexible working hours, opportunities for remote work, and generous benefits.
CSN is in constant development, and so are all of us who work here. To achieve the best results, we act and lead with trust as our approach. We are present from Kiruna in the north to Lund in the south, with our head office in Sundsvall. Would you like to become one of us and contribute to Team CSN? The Payment Department's mission is to ensure the repayment of loans and claims for student support, home equipment loans, and driver's license loans. The Payment Department's employees provide customer service and handle cases initiated by customers. The department is also responsible for performing self-initiated actions to ensure repayment.
Do You Want to Be Responsible for an Operation with a Socially Important Mission to Make Studying Possible?
Are You Passionate About Leadership in a Customer-Oriented Business That Constantly Develops? The Payment Department is seeking an engaged and development-oriented Office Manager for our office in Gothenburg. Here, you will have an important role in leading, developing, and creating conditions for an efficient and legally secure operation with a focus on customers and the mission.
The Gothenburg office consists of approximately 50 student support investigators and three group managers. Employees from other CSN departments are also represented at the office.
About the Role
As Office Manager, you have overall responsibility for the office's operations, personnel, and finances. You lead through your group managers, and in your leadership, you enable development and learning by inspiring and providing clear mandates and scope for action. Through good communication and a coaching approach, you lead, develop, and follow up based on assignments, goals, and results. You challenge thought and working methods and are open to being challenged yourself. You participate in the department's management group and take comprehensive responsibility for the department's operations, goals, and results.
As Office Manager, you are responsible for ensuring that the office delivers its part of the department's goals while also being an active part of the whole, including through close collaboration with your colleagues. Through involvement and commitment, you create implementation power and pride among employees, and with your leadership, you create good relationships characterized by an open and trusting dialogue.
Duty Station is Gothenburg, and travel is part of the job.
Qualifications
We Are Looking for Someone Who Has:
• Academic education that the employer finds relevant for the assignment or equivalent work experience that the employer deems equivalent,
• Leadership training,
• Several years of current experience working as a manager with comprehensive responsibility for operations, finance, and personnel,
• At least 3 years of current experience leading through other managers, preferably in a larger organization,
• Experience in driving change and development in larger organizations,
• Experience in leading through change,
• Excellent Swedish language skills, both verbal and written,
• Good English language skills, both verbal and written,
It is meritorious if you have several years of experience in a managerial role within administrative customer service, such as at a government agency, bank, or insurance company.
We Are Looking for Someone Who Is a Clear and Confident Leader with the Ability to Create Engagement, Participation, and Results through Others. You Lead, Motivate, and Provide Your Employees with Conditions and Authorities to Achieve Common Goals. You Have a Good Holistic View and Consider the Best for the Entire Operation in Your Actions and Decision-Making. With Personal Maturity and Self-Awareness, You Handle Different Situations in a Stable and Professional Manner.
As a Manager, You Value Collaboration and Contribute to an Open and Trusting Climate. You Listen, Communicate Clearly, and Handle Differences of Opinion Constructively. You Are Flexible and Adaptable When Conditions Change. You See Opportunities in Development and Have a Genuine Interest in Driving the Business Forward. You Communicate Clearly, Engagedly, and Receptively, Both in Smaller Contexts and in Front of Larger Groups.
We Place Great Importance on Personal Suitability.
Application Deadline
Welcome with your application by 2025-11-23.
Management Appointment
CSN Applies a Time-Limited Management Appointment. This