Municipal Advisor for Customer Service Center

Management is responsible for supporting operations in the areas of finance and quality, growth and business development, HR and communication, digitalization and development, legal affairs and information security, administrative office, and contact center. Together, we provide support to municipal operations, handle strategic assignments, and offer service to our residents. Contact Center Contact Center is a new and exciting initiative in Skara Municipality, which opened in May 2023. Our vision is to be the obvious point of entry for anyone wanting to contact the municipality – regardless of their matter. By consolidating expertise and service in one place, we create a simpler, faster, and more accessible experience for our residents and visitors. We work to enhance the quality of every customer interaction, promote digital service usage, streamline case management, and contribute to a more uniform and professional service. Simultaneously, we create valuable knowledge that helps the entire municipality develop. Contact Center works on behalf of all municipal operations. Through close and trustworthy collaboration with departments, we create the right conditions for success – together. Today, our team consists of five dedicated municipal guides and a tourism assistant, led by a contact center manager. We work closely together, support and inspire each other, and share a strong will to always keep the customer in focus. Job Responsibilities As a municipal guide in the contact center, you are the municipality's external face. You provide service to our residents by: - Answering incoming calls, emails, and inquiries via social media - Providing information and guidance on various matters - Processing simpler cases in our IT systems - Meeting customers in the city hall reception - Actively working on improvements and team development - Being responsible for a specific area within the operation The role requires you to handle multiple tasks simultaneously, work at a high pace, and engage with people in a professional and empathetic manner. Qualifications We are looking for someone who has: - A three-year high school education - Customer service experience, preferably from public sector or contact center - Ability to drive cases to completion with a sense of responsibility - Good digital competence – familiar with various systems and quick to learn - Excellent Swedish language skills, both spoken and written. Additional languages are meritorious - Experience working with telephone and social media - Ability to communicate clearly, attentively, and solution-oriented To succeed in the role, we want you to: - Have good ability to manage multiple tasks simultaneously - Enjoy working in a high-paced environment and handle stress constructively - Demonstrate a professional and empathetic approach in all customer interactions - Be solution-focused and adaptable to new working methods - Possess excellent communication skills in both speech and writing (The rest of the text follows the same professional, detailed translation style)