Are You Our Next Star in Customer Service and Leadership?
Grossisten Nordic AB is seeking someone who is passionate about delivering exceptional service, has a talent for leadership, and wants to take the next step in their career. As one of Sweden's leading electrical wholesalers in lighting, we are growing rapidly across all fronts - from professional installers and retailers to our expanding e-commerce to end customers.
We now need a driven Customer Service Manager who can take on a coaching responsibility for our customer contact teams while being a key player in daily customer support.
About the Position
As Junior Customer Service Manager, you have a dual role. You are both an operational support staff member handling complex customer inquiries and a leading figure supporting and developing the team. You will report directly to the Operations Manager.
Primary Responsibilities:
1. Operational Customer Focus (approx. 70-80% of time)
• Daily Support: Handle incoming cases via phone, chat, and email from both B2B customers (installers, retailers) and B2C customers (e-commerce/end customers).
• Technical Advice: Provide product support and guidance about our lighting products and electrical materials (comprehensive internal training provided!).
• Order Management: Handle returns, complaints, and complex order issues in our business system.
2. Junior Supervisor/Manager (approx. 20-30% of time)
• Coaching & Support: Function as a daily support person and sounding board for the support team. Help resolve difficult customer cases and prioritize issues.
• Routines & Quality: Actively work on developing and implementing effective routines to ensure the highest possible service quality.
• Onboarding: Responsible for introducing and training new employees in the support function.
• Reporting: Contribute to follow-up and reporting of team performance and service level to the Operations Manager.
Who Are You?
We are looking for someone with strong drive who wants to grow into a leadership role.
• Experience: At least 2 years of customer service experience, with B2B experience being a significant merit. Experience in e-commerce or technical support is a plus. Previous experience in electrical, lighting, or technical industries is advantageous.
• Leadership Skills: A natural leader who enjoys motivating, coaching, and spreading positive energy. Not afraid to take initiative and make decisions.
• Technical Interest: Interest in electricity, lighting, or technology is necessary.
• Organized: Ability to juggle multiple tasks simultaneously and effectively prioritize both personal and team tasks.
• Language: Fluent Swedish and English, spoken and written, are required.