About this role
Seize the opportunity to stretch your potential and shape your future in IT! At Bedege, as a junior, you are offered a unique chance to grow and develop in a family-oriented work environment where the focus is on investing in employees. They are looking for passionate talents ready to step into the professional world and build on their IT skills. Submit your application today and become part of their team – Bedege is waiting for its next stars and wants you to join immediately!
ABOUT THE POSITION: Discover a dynamic work environment at Bedege, where every day presents exciting IT challenges. As part of a dedicated support team, you will have the opportunity to navigate cases with responsibility and precision. Bedege is a complete IT company focused on retail and restaurants, and their family-like work culture, centrally located office in Norrtull, along with opportunities for personal development, make them the perfect step for your career in IT.
Join Bedege and shape your future in a place where you are not only seen as an individual but where you become an indispensable part of our cohesive team. We offer a solid introduction, support from experienced colleagues, and an inspiring work environment where you can grow in what drives you most in IT.
RESPONSIBILITIES: In the role of Support Technician, you will assist Bedege's customers with 1st and 2nd line issues, primarily via phone but also through email, remote access, and cases submitted through their ticket portal. The cases vary and may include:
• Troubleshooting data flows and back-office systems
• Resetting passwords via Active Directory
• Guiding customers on restarting terminals and equipment on-site
• Supporting finance managers when issues arise with accounting in the system
• Troubleshooting specific hardware
• Network issues
WE ARE LOOKING FOR YOU WHO:
• Has a strong interest in IT; perhaps you have studied a technical program in high school or have previous work experience in a similar field
• Has good knowledge of Swedish and English, as both languages are used in your work
ABOUT THE CLIENT COMPANY: Bedege has unique industry knowledge combined with a long and proud history, where their experiences in both IT and business management, primarily within retail, began in the mid-1980s. Much has happened on their journey, and they are very proud of their background, but they want to focus on the present and, even more so, look to the future. This is how Bedege intends to grow; together with their customers.
In this industry, the customer base includes some of the most prominent names in the market. The support service operates 365 days a year, from 06:00 to 22:00 on weekdays and during weekends. This dedicated approach aims to ensure first-class service and enable their customers to continuously run their businesses and increase their sales. The workday follows a rolling schedule, and weekend shifts are included approximately every four to five weeks to ensure seamless and efficient support.
ABOUT THE EMPLOYMENT: This is a recruitment where you will be employed directly by Bedege. Friday is responsible for the recruitment process, and all inquiries should be directed to Friday.
ADDITIONAL INFO:
• Scope: Full-time
• Start: Immediately
• Location: Stockholm City
• Recruitment Responsible: Alice Tegebro
• Salary: Competitive
Apply by clicking the link below. Remember to act quickly with your application as we are conducting ongoing candidate selections, and the advertisement may close before the position is filled if we move on to the selection and interview phase.
ABOUT FRIDAY: By being a partner to both our candidates and clients, we strive to find the best match. We do this by truly getting to know our clients and candidates! We ensure that knowledge and experience requirements match, but above all, we emphasize alignment regarding values and corporate culture that both parties value.
Our passion is to help people find the right role, workplace, and context within IT and technology. That’s why we founded Friday with the ambition to help you find a job that gives you that Friday feeling – every day! We primarily target those who are at the beginning of their careers or studying at college/university in IT and Technology. Our belief is that people reach their full potential when they look forward to going to work every morning. “Friday – every day,” how does that sound?