Junior IT Support / Helpdesk Technician - Full-time

Are you tech-savvy, customer-oriented, and looking to take your first step into the IT industry? Our client in Uppsala is currently seeking a Junior IT Support / Helpdesk Technician for a full-time position, an ideal opportunity for recent graduates or those with up to a few years of experience in IT support. About the Role As an IT Support Technician, you will be the first point of contact for users needing assistance with IT-related issues. You will troubleshoot, resolve, and document cases via phone, email, and a ticket management system. This role is perfect for you if you are passionate about helping others and have an interest in technology, computers, and networks. Key Responsibilities • Receive and log support requests • Troubleshoot and resolve technical problems related to hardware, software, and networks • Provide user support via phone, email, and in person • Install and configure computers, printers, and other equipment • Document cases in the system and follow up on solutions We are looking for someone who • Has an IT-related education (secondary or post-secondary) • Is service-oriented, detail-oriented, and pedagogical • Has an interest in technology and problem-solving • Is fluent in Swedish and English, both spoken and written • Has basic knowledge of Windows environments, Office 365, and networks Preferred Qualifications • Previous experience in IT support or helpdesk • Knowledge of Active Directory, remote control tools, or ITIL We offer • A full-time position in a modern and technology-driven company • Introduction and continuous professional development • Supportive colleagues and a positive work environment • Opportunities to grow within IT support, operations, or system administration About the Employment • Location: Uppsala • Scope: Full-time • Start: As agreed • Employment type: Permanent