About this role
Here's the translated job description:
Who we would choose if we were the customer. By combining our experience and expertise, we base our offer on solutions that we ourselves and leading analysts like Gartner and Forrester consider to have a strong market position and good future prospects. Some of the products we work with include Freshservice, HaloITSM, Zendesk, and Freshdesk.
We are seeking specialists for our teams within HaloITSM, Freshservice, and Zendesk, with a strong customer focus.
Are you passionate about creating long-term customer relationships and translating customer challenges into value-creating solutions? At Synerity, you'll play a key role in our customers' digital journey – from consultation and implementation to continuous development.
What you will do with us:
In this role, you will be a strategic partner to some of our largest customers. Your tasks will include:
• Being the primary contact and building long-term relationships with several of our key customers.
• Analyzing customers' IT environments and business needs to identify improvement and development opportunities.
• Developing and presenting ITSM solutions that create business value – regardless of whether the recipient is a technical specialist or business manager.
• Representing Synerity in implementation projects and ensuring successful delivery and customer experience.
• Providing strategic advice on how our customers can maximize the value of our solutions.
• Driving business development – from procurement and quotation work to demos and presentations.
• Translating complex IT concepts into practical solutions linked to customer goals.
• Proactively identifying new opportunities, both with customers and internally, and contributing to our collective development.
Who we believe you are:
To thrive with us, we believe you have a business-driven and customer-oriented approach, with the ability to see the big picture in complex IT environments. You will recognize yourself in the following:
• You enjoy being the customer's primary contact and creating clear value in every dialogue.
• You have experience working with larger organizations in projects with multiple stakeholders.
• You are a confident communicator who adapts the message to the target audience and situation.
• You have a good understanding of IT architectures and how ITSM solutions interact with other business-critical systems.
• You are accustomed to building trust and managing customer expectations professionally.
• You are flexible, solution-oriented, and thrive in environments where every day is different.
• You are comfortable suggesting improvements, packaging solutions, and driving upselling when relevant to the customer.
Why choose Synerity?
At Synerity, you get the best of two worlds – a consulting firm working with market-leading solutions, in a personal and dynamic work environment where your ideas and initiatives truly make a difference.
• Quick impact & influence – With us, decision paths are short, which means your ideas can quickly be turned into reality. You'll have the opportunity to influence processes and projects and have great freedom in directing your role.
• Development opportunities – Unlike larger companies with complex organizations, you won't get lost in the crowd. Here, you'll quickly get new challenges and the opportunity to grow in your role alongside the company.
• Meaningful customer relationships – We work closely with our customers and build long-term relationships as a reliable partner. As a consultant with us, you become a key person for your customers.
• Flexibility and balance – We know that life isn't just about work. We enjoy meeting up and have offices in Helsingborg, Malmö, Stockholm & Gothenburg. However, we have a generally flexible work environment where you can find balance between work and leisure, and for the right person, geographic location matters less.
MARK YOUR APPLICATION WITH FRESHSERVICE, HALO ITSM, OR ZENDESK