IT Service Manager Collaboration & Productivity

About the Role

Combine technology and communication in a broad role with significant impact as IT Service Manager within M365 at Coor in Stockholm!

At Coor, over 12,000 people work, both in our client deliveries and based in our offices throughout the Nordics. As IT Service Manager for Collaboration & Productivity, you will enable our digital collaboration and productivity through (among other things!) Microsoft 365 and Power Platform. We are now seeking someone who wants to support, challenge, and inspire the business in how we work digitally – and help us maximize the benefits of the tools and licenses we already have on hand.

What we offer you

At Coor, technology is not an end in itself – it is a way to facilitate contact, collaboration, and efficiency for our employees. In this role, you will receive:

• Broad contact points – from end users to IT specialists and leaders at all levels of the organization
• The opportunity and mandate to influence both how we work and the scope of your role with us
• The chance to drive our initiatives in areas such as AI and Copilot early in our journey
• The responsibility to advance maturity and knowledge throughout the organization, as you remain attuned to new tools for digital collaboration

Additionally, we can offer dedicated, engaged, and above all, pleasant colleagues!

What you will do with us

In short, you will be our internal expert on how to get the most out of our Microsoft tools, focusing on benefits, usage, and cost-effectiveness. You will:

• Analyze and optimize usage and license management within the framework of our extensive Microsoft agreement
• Coordinate and plan updates and improvements
• Act as the point of contact for, and collaborate closely with, service providers on both reactive and proactive issues as well as major initiatives
• Communicate changes and updates in tools, creating engagement through workshops, forums, intranet posts, and close dialogue with the business
• Promote automation and digitization by leading and training citizen developers in Power Platform, and setting an example through leadership by example.

As you may have guessed by this point in the job description, you will be a person many colleagues will recognize and know they can approach with questions – we can guarantee that it's highly unlikely that any two days will be the same.

Your team and workplace

You will become part of Coor IT, an organization with approximately 60 employees. This role belongs to Cloud & Platform Services, and your closest colleagues work with IT Workplace, infrastructure, networking, cloud, and IAM. You will also collaborate closely with the IT security team, Dynamics specialists, and other IT Service Managers in our product teams.

Our core business is to create the best workplaces in the Nordics, and we want to be best in class, of course. In March 2025, we moved into brand new, incredibly pleasant (if we do say so ourselves) premises in Hagastaden, but we are very flexible regarding office presence.

More about you

We are looking for someone with good knowledge of Microsoft 365 – particularly Teams, SharePoint, and the Office suite. You have experience working with admin interfaces and policies in, for example, Exchange, Teams, and Power Platform. You are accustomed to working in an outsourced environment and with vendor management and contractual responsibilities. It is a significant plus if you have worked in an organization similar to ours with many employees and varying levels of digital maturity.

As a person, you are curious, pedagogical, and structured. You have an interest in new technology, the ability to create engagement, and are accustomed to taking initiative. In an organization where much is happening, being flexible and solution-oriented is advantageous – as well as being able to prioritize on the fly without losing direction.

How to get in touch

In this recruitment, we have chosen to partner with Ada Digital, which aims to provide a transparent, inclusive, and agile recruitment experience. We want to learn more about you and your potential! You can apply for the position easily without attaching any documents. A motivation for why you are applying will suffice, and if you do not have a CV, you can attach your LinkedIn profile. Then track your application live through our website. Selection takes place on a rolling basis, and the position may be filled before the application deadline. Are you curious and want to know more before applying? Contact the responsible recruiter. We look forward to connecting with you!