IT Technician, Temporary Position, Regional Service Center

IT Technician, Temporary Position, Regional Service Center Are you highly interested in IT, service, and customer interaction? Then this job might be perfect for you. Service Center receives error reports, orders, and provides support for IT, healthcare and administrative systems, property matters, telephony, cleaning, and transportation. All employees and municipal staff also come to us to obtain their e-Service cards. We are approximately 40 colleagues located at Örebro University Hospital. Service Center consists of First Line, e-Service Card, IT and Telephone Support, and System Support units. As an IT and Telephone Support team member, you will primarily work with an IT focus and play a crucial role in customer interactions, both via phone and in-person at Service Center. Our team is characterized by an extremely high service spirit. A positive approach and broad knowledge of Region Örebro County define our cheerful group. Shared Service Center includes departments such as Service Center, Telephone Exchange, HR Administration, Finance Department, and Payroll and Pension Administration. Shared Service Center offers a professional, development-oriented workplace that appreciates smart and efficient solutions. Our guiding principle is: digital first! Together we are approximately 140 employees who enjoy collaborating both internally and with our regional partners. Warmly welcome! Job Responsibilities IT and Telephone Support is a second-line function within Service Center. We handle error reports, orders, and inquiries from all operations within Region Örebro County. Work primarily occurs via telephone but also includes receiving visitors to Service Center. First Line initially receives calls and resolves simpler issues. Other cases are forwarded to our second line. When necessary, we escalate cases to Regional Service's third-line support. You will work according to a schedule, alternating between receiving calls and managing cases in our case management system. We follow ITIL-based routines and processes, contributing to structured and high-quality support. Qualifications . High school education with IT focus, or equivalent education . Experience working in a support function Preferred . Strong knowledge of Windows 10/11, networks, telephony, mobile devices, and peripheral equipment like printers in corporate environments . Experience with user administration in Active Directory and Microsoft 365 You enjoy customer contact, are service-oriented, and demonstrate professional interaction. You are social, communicative, and collaborative. You express yourself well verbally and in writing in Swedish. We are convinced that diversity enriches our organization. You demonstrate great respect for others, and we will place significant emphasis on your personal experiences and characteristics. Application Application must include CV and personal letter. Certificates, grades, diplomas, etc., should be submitted during a potential interview. Contact persons: Manne Danneman Lundkvist, Unit Manager: 019-6026414 Union Representatives: Isabell Karlsson, Vision: 019-602 27 55