IT Technician (Second Line) to Consat Data!

Consat is a technology company that has been helping businesses develop through high-quality technical solutions for nearly 40 years. Even though the group is now global, Consat has managed to maintain an entrepreneurial culture with short decision-making paths, a strong team spirit, and a clear commitment to its employees. Consat Data is a part of the group and consists of approximately 14 employees with an office in Partille. Here, we work closely with our customers to collaboratively create IT environments that are stable, modern, and secure. With us, you will be part of a culture where knowledge is shared, ideas are welcomed, and development is a given. **Why you should work with us:** - A stable employer recognized as a Career Company for 13 consecutive years - A welcoming and unpretentious culture where you can influence and develop - Opportunity to work broadly with everything from client operations and server environments to networks and cloud - Short path from idea to decision; with us, you get to help shape the solutions - Internal career pathways and the opportunity to niche your expertise **About the Position:** As an IT Technician in the Second Line, you will be an essential part of our team responsible for the operation, support, and further development of customers' IT environments. You will work with several customers simultaneously, often on a long-term basis, and experience a varied daily routine where no day is the same. Your work will encompass both remote support and customer visits, giving you the chance to work across a wide range of technologies, from traditional server operations and network infrastructure to Microsoft 365 policy work, security, and modern cloud management. A key part of the role is to be customer-responsible—understanding the customer's needs, driving improvement initiatives, and ensuring a secure and future-proof IT environment. You will become the customer's technical partner, following the project from recommendation to implementation and operation. To thrive in this role, you are a solution-oriented and customer-focused person who enjoys working closely with customers and building relationships. You are self-driven, structured, and confident in prioritizing when multiple tasks occur simultaneously. With a broad interest in technology and a curious mindset, you tackle varied tasks and flourish in an environment where you can take responsibility, think independently, and contribute ideas. You communicate clearly, enjoy collaborating with colleagues, and appreciate being part of a team where everyone helps each other and shares knowledge. **Responsibilities:** You will be responsible for: - Providing Second Line support and technical troubleshooting - Operating and maintaining servers, networks, and client environments - Configuring and optimizing Microsoft 365 environments and policies - Working closely with customers by following up, recommending improvements, and driving initiatives - Ensuring license management, security levels, and backup solutions - Prioritizing and planning your daily tasks from quick issues to larger projects - Performing installations and on-site work at customer locations **We are looking for someone who meets the following:** - Several years of experience in a similar role - Experience with Windows environments and Windows Server - Experience with Active Directory - Good knowledge of networks and firewalls - Experience with Office 365 / Microsoft 365 administration - Strong skills in hardware and peripherals (installation, troubleshooting, and support) - Excellent proficiency in Swedish - A valid B driver’s license **It is a plus if you have:** - Experience as an IT consultant - Experience with Mac / Linux **Still interested in the role?** Great! Then please feel free to apply with your CV, and we will get back to you for a potential next step in the process. This recruitment process is managed by Job Solution Consulting, and the client has requested that all inquiries regarding the position be directed to Job Solution Consulting. For any questions or concerns, please feel free to reach out to me at [email protected].