Job Description
We are seeking an experienced IT Support Technician for an assignment with a large public organization that has several thousand users and a comprehensive IT infrastructure. The organization has a broad responsibility to ensure stable and efficient IT operations and support for its users across the country.
You will be part of a dedicated support team working with both hardware and software-related issues. The team is responsible for troubleshooting, incident management, and documentation, as well as providing qualified support to end-users.
Work Tasks
• Troubleshooting and handling software and hardware-related problems
• Second-line support for internal users
• Creating and updating documentation, such as guides and procedures
• Contributing to knowledge sharing and quality assurance within the team
• Collaborating with other IT functions during major incidents and changes
Mandatory Requirements
• Several years of IT support experience in a support role (minimum 4-8 years)
• High competence in troubleshooting Windows environments
• Experience working with Microsoft products (e.g., Office 365, Active Directory)
• Excellent Swedish language skills, both spoken and written
Advantageous Requirements
• Experience working in the public sector or other government agency
• Experience working in large and complex organizations
Personal Qualities
• Flexible and solution-oriented
• Service-minded with a strong customer focus
• Structured and detail-oriented
• A good team player with high collaboration skills
• Proactive and responsible
Your Application
Does the role sound interesting and suitable? If so, please apply immediately as we are conducting interviews on an ongoing basis, and the position may be filled before the application deadline.
We can only receive and process your application by registering your CV in our portal. In accordance with GDPR, we cannot accept applications via email. Warmly welcome to apply! The assignment is part of Quest Consulting's personnel leasing.
About Us
Quest Consulting is an authorized consulting company with collective agreements, insurance, wellness benefits, and service pensions. We specialize in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal collaboration partner, and that is why it is so important to us to work according to our core values, where our guiding principles are to be Personal, Innovative, and Professional.