IT Support Technician - Forsmark

We offer a role where you will manage a broad technical platform, with significant opportunities for both technical learning and personal development. It is an inspiring workplace where employee satisfaction, customer service, and safety considerations are at the forefront. In the role of Support Technician, you will be involved in all steps regarding the implementation, development, and management of the client's systems and services. We are looking for someone who is responsible, solution-oriented, and goal-driven, while also being service-minded and always keeping the customer in focus. As a person, you are a quick learner, easily able to familiarize yourself with new tools and systems, and you thrive and perform well in a fast-paced environment. You will be working on receiving, registering, categorizing, and prioritizing cases via phone, portal, and email from both customers and internal and external users. Responsibilities: • You will resolve incoming cases with customer service and safety as the highest priority. • Manage orders for, for example, permissions and accounts. • Coordinate and communicate solutions developed in collaboration with the client's system and technical managers, both internally and from suppliers. • Continuously contribute to improving daily and long-term work and take responsibility for your own development. • Contribute your expertise to the team. • Collaborate with customers and suppliers. Qualifications: • Experience in technical support. • Drive to work with continuous improvements. • A strong sense of helping others. • A passionate interest in technology. • Ability to communicate technical concepts in a simple way to various stakeholders. • Relevant education and/or certifications are advantageous. • Fluent in Swedish and English, both spoken and written. Human IT Human IT is about doing things a little differently, genuinely putting our employees at the center. We grow together and value engagement and ambition. It is important to us that you have the opportunity to influence the way forward. In return, we offer skills and career development through varied and challenging assignments. We are not industry-specific, which allows us to provide a fantastic variety of assignments for you as a consultant. Of course, we ensure that you receive the right training, and we are well aware that lifelong learning is what builds our success. Together, we create the future. • Permanent employment with a fixed monthly salary. • Collective agreement. • We apply a six-month probationary period, including a maximum wellness allowance. • Development plan. • Health insurance + pension. • Advance vacation. Start: Immediately, considering the notice period and when the security check is completed. The assignment is full-time and permanent. Location: Forsmark, Östhammar. Application: We are recruiting continuously, so submit your application today! Human IT works together with Great Place To Work to become Sweden's best workplace. And by the way: As an active part of a society with cultural and social diversity, Human IT’s ambition is to be characterized by inclusion and broad representation, as well as to be a workplace with equal opportunities for all. Human IT employs, retains, promotes, and otherwise treats all employees and candidates based on experience, qualifications, and competence, regardless of gender, religion, origin, age, sexual orientation, gender identity, or disabilities.