IT Support Specialist with Project Responsibility

Do you want to work in a varied role within IT support where you also drive projects in a rapidly growing company? Then this could be the position for you! We are looking for an engaged and versatile IT Support Specialist with project responsibility who enjoys combining practical IT work with managing smaller assignments and projects. You will be an important part of First Camp's IT team and contribute to developing, improving, and securing the organization's IT environment. In this role, you will continuously work with IT support while also taking responsibility for projects, such as integrating new destinations or implementing systems and services. The position reports to the CTO and involves significant personal responsibility within a team that is highly engaged and collaborates closely with the business. Since our peak season occurs during the summer months of June to August, it is an advantage if you appreciate winter vacations. During this period, the focus will be entirely on supporting our destinations with IT support. It will be possible to work from home 2-3 days a week in this role, possibly more during the summer. Main Responsibilities • IT support (approximately 25% of the time, full-time during peak season June–August) - Manage incoming support requests from users within the organization. - Troubleshoot and resolve issues related to computers, networks, printers, software, and systems. - Ensure that users receive prompt and professional assistance. • IT operations and system maintenance - Install, configure, and maintain workstations, servers, networks, and security solutions. - Monitor operational status and ensure stability and performance in the IT environment. - Document procedures, processes, and system changes. • Project management and development - Lead and coordinate smaller IT projects and assignments, such as implementing new systems, upgrades, or migrations. - Collaborate with suppliers, consultants, and internal stakeholders. - Identify and drive improvement proposals to increase efficiency and quality in the organization's IT support. Qualifications • At least three years of experience in IT support, operations, or system administration. • Good understanding of Windows client environments, cloud services, networks, and servers (Azure, Entra ID, Microsoft 365, UniFi, etc.). • Experience in leading or participating in IT-related projects. • Analytical ability to see the bigger picture and understand how IT services support the organization's goals and needs. • Strong communication skills and a service-oriented, solution-focused approach. • Ability to work independently, take initiative, and drive issues forward. • Post-secondary education in IT, computer science, engineering, or equivalent. • Excellent proficiency in Swedish and English; knowledge of Danish, Norwegian, or German is a plus. • As this is a mobile role, you need to have a driver's license. Personal Attributes • Structured and methodical, with a good ability to plan and prioritize. • Solution-oriented and curious, with a drive to continuously improve IT services and personal skills. • Enjoys a varied role with both operational and coordinating tasks. • Good collaboration skills and an understanding of the importance of providing effective support to the business. • Positive, helpful, and communicative – you gain energy from helping others. • Willingness to travel to our destinations in Sweden, Norway, Denmark, and Germany for regular visits to the business. • Flexible and adaptable to changing needs and conditions. • Prepared to travel to our destinations for regular business visits. Employment Type • Permanent position, full-time. • Location: Stockholm, Östermalm. As an employer, First Camp places great importance on our employees having the opportunity to plan for four weeks of continuous vacation. As an employee at First Camp, you are an important part of a seasonal business, where activity is highest during the summer (mid-June to mid-August). Therefore, we would like this to be taken into account when planning your main vacation and always in consultation with your immediate supervisor. Application Does this sound like your next challenge? Then you are warmly welcome to submit your application via the advertisement on recruitpartner.se no later than December 10, 2025. We work competency-based in our recruitment and actively seek employees who best match the requirements profile we have set for the position. If you have any questions, please contact the responsible recruiter Martina Nordberg at 073-624 77 24 or [email protected].