IT Support Specialist 1st Line

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our primary goal is to reduce recidivism – to break the cycle of crime. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand facilities, and client transportation. Do you want to contribute to a safer society? Our IT department is undertaking a significant initiative focused on a digital Prison and Probation Service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have excellent opportunities to grow and develop your skills based on your capabilities and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and a desire to make a difference in society within your profession. **JOB DESCRIPTION** We are seeking someone who wants to contribute to delivering and developing the IT department's support services for the over 20,000 employees of the Prison and Probation Service. As an IT Support Specialist for 1st line support, you will be an engaged, proactive, and guiding employee with a good understanding of various IT areas. This role also requires strong technical understanding, excellent communication skills, and the ability to manage both people and technology. In your role, you will be responsible for coordinating the group's daily operational work, ensuring high-quality delivery, and driving operational development. You will actively participate in the onboarding of new employees as well as the implementation of new technologies and procedures within the group. **QUALIFICATIONS** We are looking for someone who works well with others and relates to people in a responsive and smooth manner. You plan, organize, and prioritize your work effectively, take initiative, and drive processes independently. In your interactions, you are clear, calm, and accommodating, and you have a genuine interest in helping and supporting others. It is important to us that you share the fundamental values of the Prison and Probation Service regarding a humane view of humanity, respect for the individual, and belief in people's willingness and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, your approach should contribute to ensuring that everyone is treated equally. We place great emphasis on personal suitability. We are looking for someone who has: • Completed upper secondary education or equivalent education combined with work experience that the Prison and Probation Service deems relevant • Several years of work experience in IT with a focus on Service or Support • Experience leading teams or working in a coordinating role with responsibility for processes, routines, and ensuring users receive quick and accurate assistance • Several years of experience working according to the ITIL framework • Very good ability to express oneself well in spoken and written Swedish • Very good ability to express oneself well in spoken and written English • Very good computer skills It is advantageous if you have: • Certification in ITIL • Experience in project work within IT • Experience in IT operations and management **ADDITIONAL INFORMATION** The Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions that are relevant to the position. The answers to the selection questions and your CV will determine if you qualify to proceed in the process. To be considered for employment within the Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and comply with applicable laws. This means that you uphold democratic values and the governmental values that apply to the operations of the Prison and Probation Service. Certain positions are classified for security clearance, and a security assessment with a background check will be conducted before a hiring decision is made. For some classified positions, Swedish citizenship is required. The Prison and Probation Service welcomes applicants from diverse backgrounds and experiences. Read more about the security assessment at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve military placement within the Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary setting applies. A probationary period may be implemented. The Prison and Probation Service strives for a balanced gender distribution and increased diversity. To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the advertisement. We kindly but firmly request no direct contact with staffing and recruitment companies or salespeople of recruitment ads. The Prison and Probation Service has contracted agreements.