It-support Servicedesk

Are you ready for a greater challenge? The Police Authority is currently seeking IT Service Desk Staff for the Service Desk team. We are looking for someone who is positive and communicative with a focus on collaboration. With us, you will develop and gain invaluable experience alongside engaged and friendly colleagues, while your work contributes to enhancing safety and reducing crime in Sweden. The IT department currently consists of about 1,200 employees responsible for all IT utilized by the authority's 40,000 staff members. Our office is located in central Stockholm. **Job Description** - Receive incoming support cases related to IT questions from police staff – primarily via telephone. - Troubleshoot, resolve, and document support cases. - The Service Desk operates 24/7 and our staff work shifts, including evenings, nights, and weekends. - Work must be conducted on-site at our facilities in Kungsholmen. If you wish to develop and take on responsibilities alongside your work in the Service Desk, there are excellent opportunities in one of our projects aimed at improving our working methods and service in an agile manner. Our systems are used by our police officers around the clock, year-round. As an employee in our Service Desk, you will have the opportunity to participate in an important societal mission and truly make a difference. **Qualifications** This is an opportunity for you who have: - A high school diploma. - Excellent ability to express yourself in spoken and written Swedish. - Experience working in a service role over the phone within an IT Service Desk, customer service, or equivalent, which the employer deems relevant. Employment requires Swedish citizenship. We consider it an asset if, in addition to the above, you also have: - Experience in support with case management and documentation. - Experience in knowledge management. - Experience in structured troubleshooting for users/customers. - Very good understanding and competency in IT and data. **Personal Characteristics** To thrive in this role, you need to be a positive and flexible person. You are self-driven in your work tasks but also have a strong collaborative focus. Furthermore, we see that you care about users and are passionate about providing first-class service. The tasks also require problem-solving skills and excellent communication abilities where you are attentive to users' needs. We will place a strong emphasis on personal characteristics. **Other Information** In this recruitment process, selection will be ongoing. - Employment type: Permanent position with a six-month probation period. - Work location: Stockholm. - Working hours: Scheduled shifts covering evenings, nights, weekends, and daytime. - Start date: As agreed. - Position: IT Support Technician. The recruitment process will also include work samples as a complementary assessment method. Apply by attaching your CV (we do not want a cover letter) and answering the selection questions via our website in your application email. The questions are based on the requirements profile for this recruitment and your answers will form the basis for the selection process. Answering the questions is a prerequisite for your application to be considered complete. Please note that the qualifications and any potential merits must be fulfilled at the time of application. The information you provide in connection with your application may be used to contact you, obtain information, and send invitations as well as any employment documents. Welcome to submit your application in the form of a CV and answers to the selection questions via our website by no later than November 16th, 2025. Applications for this position will only be accepted via the email address indicated in the advertisement. Please mark your application with reference number A679.547/2025 in the subject line of the email. If you have protected personal information, references, or similar details that you believe require protection, we recommend you contact the responsible HR consultant before proceeding with your application. An employment with the Police Authority may commence with a six-month probation period. We set high demands for our employees' security and confidentiality awareness. A security assessment with a background check in accordance with the Security Protection Act (2018:585) will be conducted before a decision on employment is made. With employment comes an obligation to be assigned to a designated position in a crisis. Read more about crisis positioning and security assessments at https://polisen.se/krigsplacering and https://polisen.se/sakerhetsprovning. The Police Authority will process your personal data in accordance with the rules of the EU General Data Protection Regulation (2016/679) and other applicable data protection regulation. Read more about our handling of personal data at https://polisen.se/personuppgifter/rekrytering. Your application is a public document under the principle of public access to information. **Police Authority** The Police Authority offers you a workplace that stimulates diversity, creativity, and personal development. Please read about our benefits as an employee at the police at https://polisen.se/erbjudande. We conduct our operations according to our core values: engagement, efficiency, and accessibility. As an employee within the police,