About this role
Work Tasks
Do you want to play an important role in a socially critical operation? We are now seeking an IT Administrator with good knowledge of managing phones and computers for the Digitalization and IT unit within the Elderly Care and Care Services Administration (ÄVO).
You will work in the service desk at our offices, Zirkongatan 7 and Vågmästaregatan 1, where we support operations both on-site and remotely. For this role, you need to have a clear customer perspective and be service-oriented. You are good at collaborating with other actors and are an executor who can see the big picture and understand how all parts are interconnected. Furthermore, you have the ability to prioritize and structure your own work, are thorough, and take your tasks seriously. You will also actively participate in developing the unit's operations.
Here, we value cooperation and participation. We support each other, share knowledge, and work together towards common goals: creating the best digital conditions for ÄVO's operations.
During a work week, you may handle digital equipment and local support, administer accounts, permissions, licenses, maintenance, and orders, as well as teach how to best use our IT. Helping and raising knowledge levels is important. Sometimes you may assist as IT support during committee meetings.
To thrive and succeed in the role, we seek a joy-spreading team player with a strong operational focus who works for the benefit of colleagues and the unit, and is attentive to the needs of operations.
Qualifications
You should have at least a high school education or other experience that the employer deems equivalent.
To succeed in your assignment, the following competencies and characteristics are meritorious:
• Experience in service-oriented operations
• Possesses a strong interest and knowledge of telephony and computer management and similar IT equipment
• Performing tasks independently, carefully, and cooperating well with others
• Worked with case management
• Knowledge of the procurement process
• Experienced in providing support and practical assistance
• Good ability to express yourself verbally and in writing in Swedish
Experience in similar roles and operations is viewed positively. Knowledge of Gothenburg City's tools as exemplified below is an extra plus, but not necessary:
• Case management in ServiceNow
• Procurement processes in Proceedo
• CMG telephone directory
• Work in the TSO (Tele2 service online) portal
You have the courage and ability to make independent decisions within the framework of your assignment without being dependent on others. You take responsibility for your tasks and drive work forward. You are attentive in your approach. You are positive, find solutions, and want to help. You understand what those we serve need and ensure they are satisfied.
Independent: You have the courage and ability to make independent decisions within the framework of your assignment without being dependent on others. You take responsibility for your tasks and drive work forward.
Service-oriented: You are attentive in your approach. You are positive, find solutions, and want to help. You understand what those we serve need and ensure they are satisfied.
Collaborative: You work well with others by listening, showing interest and respect. You understand the common mission and work to make it as good as possible.
Thorough: You are meticulous, work focused, and care about details. You ensure the work is done correctly. You check and follow up on your work to ensure high quality.
Other
We are Sweden's largest municipal care and service provider. With us, you get:
• An employer that promotes equal rights and opportunities regardless of background or professional competence
• Secure employment
• Meaningful tasks
• Career opportunities and skills development
• Full-time employment with the option of part-time
• Good vacation terms
• Wellness allowance, bicycle allowance, and other discounts and offers
Read more about our benefits: https://goteborg.se/wps/portal/start/jobba-i-goteborgs-stad/sa-ar-det-att-jobba-hos-oss/formaner-och-lon
You apply through our recruitment system in accordance with GDPR. Do you have protected personal information? Call the recruiting manager to find out more application alternatives instead of submitting an application.
In this recruitment, you apply without a cover letter. When applying, you will be asked to answer questions relevant to the position. Your answers will be an important part of our selection process.
We decline offers of skills brokerage, advertising, and recruitment assistance. In this recruitment process, the choice of recruitment channels has already been determined.
About Us
We are a leading actor in health care an