International Technical Support

**Company Description** Bosch Thermoteknik AB in Tranås develops, manufactures, and sells heat pumps for the European market. We are approximately 700 employees and are part of the large Bosch Group, which consists of approximately 409,000 employees worldwide. We work with sustainable simplification of everyday life, focusing on the environment, innovation, and development. In Tranås, there is a production unit and a competence and development center. The heat pumps we manufacture draw energy from various sources - the ground, water, or air. We strive to remain at the forefront and contribute to sustainable energy and a better environment, with the goal of creating a simplified everyday life for our customers. In short, we create technology that is "Invented for life." **Job Description** Are you interested in significantly advancing and supporting electrification at Bosch Home Comfort Group? Perhaps you are already familiar with heat pumps, ventilation units, control technology, and system solutions with hydraulic superstructures? Or do you want to turn the page of your professional career and try something new? Then join our team. **Your tasks & responsibilities** - You will have daily contact with both Bosch colleagues from other departments and internal customers, providing technical support for Bosch Electric Solutions’ portfolio, with a special emphasis on heat pumps. - The basis for your work will be market requests coming into our internal ticketing system; tracking progress, finding answers, and communicating continuously with the customer along the way. - Your main focus will be on the North region/markets, and the Liquid/Water and Exhaust/Air heat pump technologies. - You will take responsibility for analyzing technical problems in depth (root cause analysis), in close collaboration with various engineering functions, quality, lifecycle management, etc. - For more critical topics, you will take the lead in defining field containment actions and monitor the implementation of corrective actions. - You will contribute to feeding our technical knowledge database with content and share updates with the regional technical support teams in regular information sessions. - You may support market product training and maintain training rooms; monitor the installation of new appliances (done by external contractors) and overall improve training facilities in various ways. - You may also be involved in testing software update concepts/tools for our appliances, as well as carrying out other tests when needed to resolve open support inquiries. **Qualifications** **Required skills** - Education: Degree in an engineering field, or comparable professional experience. - Language: Fluent in written and spoken English. - You love problems (and solving them)! - You are structured and organized, with good coordination skills. - Above this, you have consistently proven to be improvement-oriented, highly responsible, and proactive throughout your life. **Preferred skills** One or more of the preferred skills below will be considered advantageous. - Language: Fluent in written and spoken Swedish. - Previous experience in: - Engineering function/field; technical development (hardware or software) or lifecycle, quality, or project management. - Customer-focused areas/interfaces/environments; Sales, After Sales/Service, marketing, product management, etc. - Familiarity with agile-style work environments and corresponding tools/platforms, such as Kanban boards in Jira. - SAP experience. - Familiarity/personal interest in working in a cross-functional, international environment. - Relevant professional communication experience is also a plus; both more formal written communication and “team-internal collaborative style” (such as conducting and moderating regular meetings). - You have some previous experience involving technical writing/documentation. - Practical experience with heat pumps or refrigeration technology; either from conducting tests or from other practical work, service, or maintenance procedures of a heat pump. **Additional Information** At Bosch, we care for you, our business, and our environment. Our promise to our associates is rock-solid. We grow together into countless roles, positions, and opportunities, and we are interested in developing the “whole” you, not just the “9 to 5” you, because life is all about balance. At Bosch, we celebrate you. Our people are what make us remarkable. Therefore, we recognize your contribution with competitive salary packages, collective agreements with unions, occupational pension, and other attractive benefits, such as wellness contributions, smart work, flexible working hours, and Gym & Yoga classes on-site. Let’s not forget the sincere “thank you” for our employees’ contributions. Our success is your success. Let’s celebrate together. At Bosch, we understand that everyone has their own focus in life, whether it is about new professional challenges, training and development, or more time for family, friends, and hobbies. Whatever your goals are, we are flexible. Let’s strike a balance. At Bosch, we believe everyone is different, and that is what we love. Get inspired by a cooperative, open, respectful, and trustworthy workplace