Join one of Sweden's most internationally recognized hotels, ICEHOTEL. We are currently seeking new colleagues for our reception for the winter season 25/26. You will have the opportunity to meet people from all over the world and gain new experiences, memories, and friends for life!
With us, you will have the chance to meet guests from around the globe, create lifelong memories, and develop in an environment like no other. ICEHOTEL is a hotel, an art exhibition, and an experience. Our operations consist of both traditional hotel rooms and cabins, Icehotel 365, which serves as a hotel at night and an art hall during the day, as well as our winter hotel built of snow and ice from mid-December to mid-April.
About the Role
As a Front Desk Agent, you are our outward face and the first person our guests meet. You are responsible for creating a warm, welcoming, and professional experience from the very first moment. In addition to working at the reception desk, you will also work in the office with booking inquiries and assist our guests via phone and email to ensure they have the most fantastic experience possible. Therefore, we are looking for someone who is willing to work both at the reception and more administratively with bookings.
Your main responsibilities include:
- Check-in and check-out of guests
- Answering questions and providing information about the hotel, activities, and the surrounding area
- Managing bookings, updating the booking system, and following up with guests
- Various administrative tasks and daily routines at the reception
- Email and phone contact with our guests
- Above all: taking care of our guests and ensuring a memorable stay
Who Are You?
We are looking for someone who is genuinely service-oriented, positive, and solution-focused. You enjoy working in a team, are flexible, and take initiative. Good computer skills and technical understanding are required. Previous experience in reception, customer service, or sales is an advantage.
Since many of our guests are international, you need to be able to communicate fluently in both Swedish and English, both spoken and written.
Employment:
- A full-time seasonal position (100%).
- Working hours will include days, evenings, weekends, and holidays. (You will work the majority of weekends).
- Start immediately until March/April.
We Offer:
- Opportunity for staff accommodation for all seasonal employees
- Experience sleeping one night for free in an ice room
- Discounts on both hotel and restaurant for family and friends
- Opportunity to try our unique activities, such as Northern Lights safaris by snowmobile.
Application:
Please submit your application via our application function. The position may be filled before the application deadline – do not wait to apply!
If you have questions, feel free to contact:
[email protected]
For employment, you must be a citizen of an EU country or have a valid work permit in Sweden.
We look forward to hearing from you – warmly welcome your application!