About this role
Do you have a few years of experience in helpdesk work and want to take the next step to work for a public authority that serves the community? This could be the job for you!
ABOUT THE POSITION: The IT department of the authority consists of approximately 130 employees, tasked with providing systems and services for public benefit purposes. In this role, you will be part of the IT support team, which consists of about twenty individuals, including support technicians, PC and mobile technicians, and trainers. You will work in first-line support within the helpdesk function, which includes user support, troubleshooting, problem resolution, and administration.
The helpdesk is the point of contact between users and the IT department and serves as the outward face to users. The helpdesk plays a very important role: to assist and guide users, making their daily tasks as simple and hassle-free as possible. It is a valued function that maintains a very high level of service and solution rate. Support is provided via phone, remote access, email, in-person visits, and through the intranet where communication occurs via the ticket management system Marval. The helpdesk handles approximately 3000 cases per month. Generally, the support covers client computers, primarily laptops but also desktops, printers, mobile phones, and tablets. Additionally, support is provided for both purchased and custom-developed programs and applications.
To excel in this role, we expect you to have IT technical problem-solving skills, both for software and hardware, and the ability to deliver within given frameworks. You are also methodical and pedagogical in your work, approaching tasks with both engagement and professionalism.
WE ARE LOOKING FOR YOU WHO:
• Have a higher education in IT (for example, a bachelor's degree in computer engineering) or another equivalent IT education and at least two years of work experience in similar roles. Alternatively, a high school diploma or equivalent knowledge along with three years of work experience in similar roles.
• Have good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
• Have basic knowledge of MS Office or equivalent.
• Have good knowledge of ticket management systems (for example, Easit GO or ServiceNow).
• Have good knowledge of Mobile Device Management (MDM).
• Have expertise and at least 1 year of work experience in supporting Microsoft Windows operating systems, version 11 or higher.
• Have expertise and at least 3 years of work experience in support and user assistance for Microsoft 365 (SharePoint, Excel, PowerPoint, Word, OneNote, Outlook).
• Have expertise and at least 3 years of work experience in support and user assistance for PCs and associated peripherals (for example, docking stations, monitors).
• Can communicate fluently in Swedish and English, both verbally and in writing.
• Have a good ability to communicate orally and in writing in Swedish with others, both users and colleagues, and can easily absorb information in various forms. Furthermore, you have strong collaboration skills and the ability to work in and adapt to a team, along with a pronounced sense of service.
Preferred qualifications:
• At least 1 year of work experience in providing support in the IT technical area at a service desk.
• Expertise and at least 1 year of work experience in support and user assistance for iPhone and iPad.
• Expertise and at least 1 year of work experience working according to the ITIL framework.
• Expertise and at least 1 year of work experience with the ticket management system Marval.
Please specify clearly in your CV when you have worked with which qualifications or preferred qualifications.
ABOUT THE EMPLOYMENT: This is a consulting assignment, which means you will be employed by Friday. The position requires you to undergo and be approved according to the applicable security protection regulations. For positions where the authority has requirements for security clearance, this may entail requirements for specific citizenship.
OTHER INFO:
• Scope: Full-time
• Start: As agreed
• Location: Stockholm
• Recruitment Responsible: Alice Tegebro
• Salary: Market-based
Apply by clicking the link below. Remember to be quick with your application as we are conducting ongoing selections of candidates, and the advertisement may close before the position is filled if we move into the selection and interview phase.
ABOUT FRIDAY: By being a partner to both our candidates and clients, we strive to find the best match. We do this by truly getting to know our clients and candidates! We ensure that knowledge and experience requirements match, but above all, we emphasize alignment around values and corporate culture that both parties value. Our passion is to help people find the right role, workplace, and context within IT and technology. That’s why we founded Friday with the ambition to help you find a job that gives you that Friday feeling – every day! We primarily target those who are at the beginning of their careers or studying at college/university in IT and Technology. Our belief is that people reach their full potential when they look forward to going to work every