Do You Want to Contribute to a Critical Societal Workplace?
Do you have a strong service focus, are solution-oriented, and have the ability to perceive and meet customer needs? Then you could be a valuable asset to the team.
Helpdesk provides central support within service functions for our critical societal customer. Here, error reports, bookings, and inquiries related to comprehensive service are managed.
About the Role
As a helpdesk employee, you will be part of a professional team responsible for handling, preparing, and planning incoming cases within our customer delivery. The role offers variation and a high tempo, with a focus on top-quality service.
* Examples of your main tasks:
* Customer contact and support to employees
* Register and classify error reports and orders in the case management system
* Manage urgent cases
* Follow up and close cases in the case management system
* Continuously update tools and aids
* Actively contribute to development and improvement work
Qualifications
You have experience and, above all, interest in working with data and case management systems, which will help you quickly familiarize yourself with our digital tools. Experience in gaming is seen as meritorious, as it often indicates good technical understanding and problem-solving skills.
Since the role involves daily contact with colleagues, managers, customers, and suppliers, very good knowledge of Swedish and English is required, both verbally and in writing.
Personal Characteristics
We are looking for someone who is self-driven, service-oriented, and solution-focused with a good ability to build and maintain professional relationships, both internally and externally. You are thorough, flexible, and structured, with the ability to prioritize and handle challenges.
Personal drive and commitment are highly valued, as you contribute to the organization's continuous development together with your colleagues.
About the Customer
Our customer operates a critical societal business in modern and bright premises. Your role is both significant and developing, with the opportunity to contribute to efficient and high-quality service delivery. The position is a permanent full-time employment with a 6-month probationary period, located in Solna.
Working hours are during the day, on weekdays and weekends.
About Manpower
Manpower is Sweden's largest recruitment and staffing company with a broad network of employers across the country. Through our extensive local and global contact network, we can offer a wide range of exciting jobs that help you build your career, both short and long-term.
Whether you are looking for a full-time job or a side job alongside your studies, as a consultant with us, you will have a personal consultant manager who supports your development and works with you to help you reach your goals.
Application
To apply for the position, click the "Apply Now" button. If you have any questions, please contact consultant manager Sofia Reideborn via email:
[email protected]. We conduct interviews on an ongoing basis, so submit your application as soon as possible!