Enforcement Officer

A Job That Counts! With us, you contribute to a well-functioning society for the public and businesses. About the Job As an enforcement officer, you primarily work on determining appropriate measures to regulate debts. To prevent people from falling into severe debt, contact with customers, employers, and other authorities becomes a crucial part of your work. Your role is to be the neutral party that helps both the party who has not been paid and the party who needs to pay. You investigate assets, make decisions about appropriate enforcement measures of varying scope and complexity. This involves analyzing and assessing different types of documentation. You request supplementary information via phone, email, and letter when contacting various parties. With support from laws and regulations, you assess the documentation and make decisions. The cases you handle require legal certainty, speed, and efficiency while maintaining quality. You will undergo an internal six-month training program where practice alternates with theory, and you will be assigned a mentor to support you initially. The training includes topics such as law, customer interaction, and communication techniques. You will be part of a section that collectively takes responsibility for results, planning, and work distribution. Everyone working at the Enforcement Agency contributes to combating crime. Your tasks include identifying and preventing potential criminal attempts and notifying other authorities about suspected offenses. As an officer, you might, for example, alert other authorities about someone receiving benefits under false pretenses. This can result in helping stop incorrect welfare system payments. About You As an employee at the Enforcement Agency, you are expected to live up to our employee policy. You take initiative, are engaged, and take responsibility for achieving goals. You contribute to the organization's development and help your colleagues succeed. You treat others with respect, kindness, and actively listen while maintaining a positive attitude. You work result-oriented, demonstrate decisiveness, and focus on what needs to be achieved. You are stable and trustworthy when meeting people in vulnerable situations. You communicate easily and are pedagogical in customer interactions. You have an analytical ability that allows you to see connections and find the most effective solutions. You adapt to conditions and changes that occur. Your Qualifications: - High school diploma - 1 year of work experience in administrative or case management work within the last three years - Good ability to express yourself verbally and in writing in Swedish It is desirable that you have current work experience in case management, investigation, or decision-making that impacts individuals and businesses. It is also desirable to have previous work experience at the Enforcement Agency. About Us The Enforcement Agency is a government authority with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service, enabling them to make long-term and sustainable decisions. This requires knowledge, initiative, care, and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner. With us, you can expect challenging tasks that are also personally developing. When you leave work each day, you can be sure that you have done something that truly counts – both for others and for yourself. Good to Know The position is permanent and begins with a six-month probationary period. You will be employed as an officer. The Enforcement Agency offers the possibility of remote work by agreement with the employer. The office is centrally located in Gävle, close to train and bus connections. Working in the public sector means following the state's core values. Special requirements are placed on judgment, security awareness, and compliance with applicable laws. We will ask questions during the interview about any previous criminal history and employment shortcomings. For final candidates, these questions will also be asked of references. We will also obtain information about debts registered with the Enforcement Agency, bankruptcy, and business prohibitions. Revealed information will be weighed in the overall assessment of your suitability for the position. Employment may involve placement in a security class. A security review with register check according to the Security Protection Act (2018:585) may be conducted before a hiring decision. Some tasks in the security class require Swedish citizenship. When applying, include your CV. We do not use cover letters in our recruitment, so please do not attach one. Get to know us better by following us on LinkedIn and visiting our website. Applications must be submitted by 2025-11-27 We collaborate with the Swedish Tax Agency in our recruitment, which means their HR department will handle your application. The Enforcement Agency uses the state framework agreement for ad mediation. We kindly request no calls from ad mediators