Do you have a completed higher education or equivalent education in the relevant field and at least six (6) months of work experience from similar roles? Apply for the position today!
About the assignment
We are currently seeking case officers for the Swedish Pensions Agency in Luleå. The assignment primarily involves customer service related to survivor benefits. Interactions with customers include contacting survivors, retirees, pension savers, and other external parties via phone and email. The tasks may also involve administrative duties. You will receive training in the agency's systems upon starting the assignment.
The assignment is expected to start as soon as possible and continue until March 31, 2026, with the possibility of extension until June 30, 2026. Working hours are weekdays without weekends from 08:00 to 16:30. Employment rate: 100%. Location: Luleå. This is a consulting assignment through us at Bemannia.
Your responsibilities
You will engage with customers primarily via phone, but also through email. The customer group includes both children and adults, which requires a professional and empathetic approach. The tasks may also involve administrative duties through investigations and decisions in accordance with applicable regulations and processes. The assignment includes the following:
• Contact with customers, authorities, organizations, and companies
• The case officer must ensure that the agency's customers receive a fair and objective assessment in each individual case
• Manage and process various inquiries and simpler cases related to survivor benefits
• Ensure that those who come into contact with the agency have a positive customer experience and receive professional treatment
To thrive in this role, we believe you have a service-oriented attitude and a good approach, are confident in working independently and solution-oriented, and are flexible, meticulous, and structured.
Your qualifications
• Higher education credits or equivalent education in the relevant field and at least six (6) months of work experience from similar roles with a clear customer focus
• Good knowledge of MS Office or equivalent
• Ability to communicate fluently in Swedish and English, both verbally and in writing
Meritorious
• Experience in administrative duties through investigating and making decisions in cases
What we offer you
As a consultant at Bemannia, we offer you close contact with your consultant manager and opportunities for more assignments through us. With us, you will develop in educational workplaces and feel that your skills are put to good use.
How to apply
Apply for the position by clicking on "apply" below. Please upload your CV in Word format and in Swedish. Selection and interviews will be conducted on an ongoing basis, and the position may be filled before the application deadline, December 4, 2025.
We do not accept applications via email, but if you have specific questions regarding the position, these will be answered by the responsible recruiter, Pernilla Gärdén, at
[email protected].
For general inquiries regarding your application or our recruitment process, you can reach us during office hours at 072-175 40 00. Bemannia is a publicly traded, Swedish-owned staffing and recruitment company that provides competent and qualified personnel through leasing, recruitment, and personnel contracts within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Real Estate & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of the Competence Companies and is an authorized Staffing and Recruitment Company, and has collective agreements with Unionen, Akademikerna, SEKO, as well as LO and the Hotel and Restaurant Workers' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management Systems, SS-EN ISO 14001:2015, Environmental Management Systems – Requirements and Guidance, SS-ISO 45001:2018, Occupational Health and Safety Management Systems, and SS-ISO/IEC 27001:2022 Information Security Management Systems. The company's management has been active in the industry for 40 years.