Case Officer for the Review Unit

Do you want to work to ensure legally sound decisions and contribute to effective government operations? As a case officer in the Reassessment Unit, you will play a crucial role in evaluating cases according to applicable regulations and providing professional support to job seekers, employers, and internal colleagues. Together, we will get Sweden to work. Do you want to be one of us? Unit Mission In the Reassessment Unit, we are about 50 employees divided into three sections, with both case officers and qualified case officers working in each section. We are located in Östersund. In addition to our primary mission, our responsibilities also include supporting the agency's work with legal assessments to ensure that government operations are as legally sound and efficient as possible. Our tasks also involve reviewing, analyzing, providing feedback, and reporting insights and lessons learned from the agency's decisions, as well as forwarding appeals to the court. Job Description An employer or job seeker who is dissatisfied with the Employment Agency's decision may have the right to request a reassessment of that decision. As a case officer in the Reassessment Unit, your main task will be to confirm, prepare, and communicate reassessment cases. As a case officer, you will also work on evaluating information and submitted documents according to applicable regulations. Your work will involve contact with both employers, job seekers, colleagues within the agency, and external parties. You will gather information and/or materials for decisions via phone or email, answer questions, or inform job seekers/employers about their cases. We value order and clarity related to government decisions, and to support our work, we have the agency's regulations and internal procedures. Business development is an important part of our mission to contribute our experience and knowledge to the agency. We are looking for someone who has a strong ability to work in a structured and methodical manner and can interpret and apply existing regulations and decisions. In your role, you need to be able to engage with people professionally, handle difficult conversations, and deliver negative news. You are expected to take responsibility for working in a goal- and results-oriented manner, balancing efficiency and quality. Our Offer The position is a permanent full-time employment that may begin with a six-month probationary period. The work location is Östersund. The salary range is between 34,000-38,000 SEK, and we apply individual salary setting. We offer you the opportunity to work in a workplace where we value the balance between work and private life. You will have access to a generous vacation agreement, flexible working hours, and the possibility to work remotely up to 49 percent on an annual basis. We also include wellness activities during work hours and a favorable wellness allowance. As an employee of the Employment Agency, you also have access to professional development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and for society as a whole. Basic Requirements for the Position - Completed upper secondary education - At least two years of work experience at a minimum of 50% - Very good communication skills in Swedish, both spoken and written, as well as good reading comprehension - Experience in compiling materials, analyzing and assessing information, and making decisions based on applicable regulations - Experience with administrative tasks in the public sector and understanding of good governance - Good computer skills, able to navigate multiple applications simultaneously Additional Qualifications for the Position - Experience in preparing, communicating, and making decisions in cases supported by labor market policy regulations - Experience working with reassessment cases - Good knowledge of general administrative law The government’s core values guide us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, as well as contribute to maintaining and strengthening trust in our agency. In addition to these qualifications, you possess personal abilities and a propensity to work in accordance with the Employment Agency's employee values: Employees at the Employment Agency: - Take responsibility for their work performance and their contribution to the whole - Adapt to change and unforeseen events - Take initiative for development and contribute to improvement Application Does this sound like a position for you? Welcome with your application by December 8, 2025. Please attach your CV specifying the years, months, and tasks for each employment, as well as certificates that support the requirements for education and/or work experience in your application. It is important that you answer the selection questions in detail and truthfully so that we can get a clear picture of your experience. If the requested information is not provided, you risk being excluded from the selection process. You do not need to submit a cover letter. During the recruitment process, selection tests may occur. We will keep you informed throughout the recruitment process. If you have protected personal information, please contact the recruitment partner named in the advertisement for assistance in submitting your application. We actively work to be an agency free from