Tax Information Officer

For those who are passionate about customer contact and skilled at conveying knowledge and information, there is a developing position within the Swedish Tax Agency's information services. With attentiveness and a positive approach, you will assist and guide our customers. Here, you create societal value alongside knowledgeable colleagues. Join us in making society possible! About the Job At the Tax Information Service, you are the face of the Swedish Tax Agency. You will respond to tax inquiries from individuals via phone during the tax declaration period and guide them through our e-services. You build trust by being attentive and providing a warm reception. You are responsible for keeping yourself updated on news and changes within your area of work. Using various digital information channels, you will also seek answers during conversations with customers. Some questions are straightforward, while others are more complex. During the first three months, you will work with the agency's tax information service, after which you will move on to more case-handling tasks. These tasks include processing and investigating cases that vary in scope and complexity. This means you will analyze and assess different types of documentation. You will request additional information via phone, mail, and digital inboxes in contact with individuals and businesses. With the support of laws and regulations, you will evaluate the documentation and make decisions. In this role, you will be in contact with customers throughout the day and will encounter a diverse range of people. You will work closely with your colleagues, providing and receiving support from one another. The work is qualified, and you will gain broad knowledge in the field of taxation. At the Tax Information Service, you have scheduled working hours. We believe it is essential for you to maintain a balance between work and leisure. The employment is temporary until August 21, 2026. You will be part of a section in Jönköping that belongs to Corporate Tax Unit 9, Corporate Tax Department. About You To perform well and thrive with us at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and an understanding of legal security and safety are important in this role. You should also adhere to our employee policy. In this job, you should: - Have a positive attitude towards both our customers and your colleagues - Possess good communication skills and express yourself simply, clearly, and pedagogically in both speech and writing - Have strong collaboration skills - Be goal-oriented and contribute to achieving the objectives of the organization - Be able to analyze information flows, identify connections, and make decisions. You should also have: - Ongoing (at least 120 approved credits) or completed higher education of at least 180 credits (120 points) in economics or law, or alternatively, another relevant higher education for the position. It is desirable that you have current and relevant work experience in service. It is also preferable to have current and relevant work experience in case handling within a government agency. Good to Know The employment is temporary until August 21, 2026. There is some possibility for extension. An employment with us may involve placement in a security class. A security screening with a background check according to the Security Protection Act (2018:585) may therefore be conducted prior to the employment decision. For some of our tasks in security class, Swedish citizenship is required. Due to the nature of the tasks, there is no opportunity to work from home in this job. At https://skatteverket.se/jobb, you can read about our societal role, the benefits of working with us, and how to apply for our positions. When applying, please attach your CV. We do not use cover letters in our recruitment process, so do not include one in your application. We welcome your application! The Swedish Tax Agency plays a vital role in society. Our work affects all individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.