GUEST SERVICE - Meeting & Event Host

About Clarion Hotel: Clarion Hotel® is not just a hotel chain; it's an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality! Clarion Hotel® is part of Strawberry. Make every conference stay a masterpiece ✨ At Clarion Hotel Umeå, we redefine first-class hotel and service industry with urban sophistication, high standards, and a hotel atmosphere that is both vibrant and welcoming. We are now looking for a Conference Hostess who understands that every unforgettable hotel stay begins with a fantastic first impression that resonates through every guest interaction. As part of our Guest Service team, primarily working in conferences and reception, you will be the heart of the entire guest experience — ensuring that every detail is seamless, from check-in to check-out, and creating a hotel environment that feels both personal and first-class. You bring energy, charm, and a genuine commitment to ensuring that every guest feels valued and inspired every minute they spend with us. The Meeting & Event Host is responsible for the entire guest experience during the conference. The role includes: • Welcoming guests and providing necessary information about emergency procedures, restrooms, meals, and other details relevant to the event. • Managing the flow of participants during the conference, ensuring smooth transitions between programs and breaks. • Ensuring the preparation of conference rooms, including furniture, refreshments, technology, and equipment, as well as conducting inspections. • Being responsible for keeping all venues and conference areas clean and tidy. Every event is unique. • Assisting with technical support and troubleshooting. • Monitoring participant satisfaction and promptly addressing any issues or complaints. • The Meeting & Event Host is expected to have good knowledge of conference procedures to best meet our guests' needs. • The Meeting & Event Host is expected to have good technical knowledge of all venues regarding sound, light, and image. • The Meeting & Event Host is expected to be present during breaks; fulfilling various requests from guests, keeping areas clean, and replacing tables and chairs. • Planning and managing your tasks independently, including shift work and weekend work as needed. • Ensuring that all items on the shift checklist are completed and recorded. • Staying informed about ongoing events, contributing to the development of the department, and actively working on upselling. • Closely collaborating with project managers and assisting with coordination. • Checking and issuing invoices for smaller conferences in consultation with the responsible person. • Preparing and managing daily planning (PM) and handling changes as they arise. • Embodying Clarion's customer promise of style, quality, and energy in every guest interaction, consistently delivering high-quality, personalized customer service. • Collaborating with colleagues across different departments to create a seamless, high-quality guest experience. The Meeting & Event Host will constitute the majority of the role, but you will also work in our other departments within guest service such as reception and housekeeping. All employees are responsible for: • Being updated and knowledgeable about the hotel's fire and safety procedures. • Actively participating in department meetings. • Actively using the hotel's feedback system, Loopon. No prior knowledge of the system is required. • Adhering to the company's policies, such as the dress code. • Maintaining a positive work environment where everyone supports each other. • Treating our guests and colleagues with respect. • Performing other tasks assigned by the immediate supervisor. To strengthen the existing team, we are looking for a team player who contributes to a dynamic and inspiring work environment. Here are some key qualities: • Sparkling enthusiasm: A person who brings joy and infectious energy, making both colleagues and guests feel welcome and uplifted. • Energetic drive: Someone who is proactive, takes initiative, and has a strong desire to develop and contribute to the team's success. • Positive spirit: An optimistic attitude that sees opportunities instead of obstacles and contributes to a constructive and supportive atmosphere. • Collaborative ability: A team player who enjoys working together towards common goals and actively contributes to good cohesion. • Solution-oriented: The ability to quickly and effectively find solutions to challenges, with a focus on the guest's best interests. Why become a part of Clarion & Strawberry? At Clarion, you become part of a brand that combines the best of urban style and the highest quality. This commitment extends to our work team as well. Here’s what you can enjoy: • An inspiring work environment with a fast pace where your contributions will be valued. • Opportunities for advancement and development within the dynamic Strawberry group. • Employee discounts and special friend & family rates at our 200+ hotels. • Four extra hotel nights each year. • 25% discount on food and beverages at our restaurants and bars. • Exclusive offers on customer experiences, travel, shopping, and much more. Employment conditions: • Employment rate: