Freshservice Expert with a Strong Customer Focus

Synerity's exciting journey continues, and to meet the increasing demand for our consulting services, we now need to strengthen our team related to HaloITSM. Therefore, we are reaching out to you who want to help create fantastic customer experiences within IT & Enterprise Service Management (ITSM & ESM). About Synerity Synerity was born out of a belief in the importance of working customer-focused and only working with products that we truly believe in and would choose ourselves if we were the customer. Combined with our experience and expertise, we base our offering on solutions that both we and leading analysts such as Gartner and Forrester consider to have a strong market position and good future prospects. Some of the products we work with include Freshservice, HaloITSM, Zendesk, and Freshdesk. We are looking for specialists for our teams within HaloITSM, Freshservice, and Zendesk, with a strong customer focus. Are you passionate about creating long-term customer relationships and translating customer challenges into value-creating solutions? At Synerity, you will play a key role in our customers' digital journeys – from consulting and implementation to ongoing development. What you will do with us: In this role, you will be a strategic partner to some of our largest customers. Your responsibilities will include: • Being the primary contact person and building long-term relationships with several of our key customers. • Analyzing customers' IT environments and business needs to identify improvement and development opportunities. • Developing and presenting ITSM solutions that create business value – whether the recipient is a technical specialist or a business manager. • Representing Synerity in implementation projects and ensuring successful delivery and customer experience. • Providing strategic advice on how our customers can maximize the value of our solutions. • Driving business development – from procurement and proposal work to demos and presentations. • Translating complex IT concepts into practical solutions linked to customers' goals. • Proactively identifying new opportunities, both with customers and internally, and contributing to our collective development. Who we believe you are: To thrive with us, we believe you have a business-driven and customer-oriented mindset, with the ability to see the big picture in complex IT environments. You recognize yourself in the following: • You enjoy being the customer's primary contact and creating clear value in every dialogue. • You have experience working with larger organizations on projects with many stakeholders. • You are a confident communicator who tailors your message to the audience and situation. • You have a good understanding of IT architectures and how ITSM solutions interact with other business-critical systems. • You are accustomed to building trust and managing customer expectations professionally. • You are flexible, solution-oriented, and thrive in environments where every day is different. • You are comfortable suggesting improvements, packaging solutions, and driving upselling when relevant for the customer. Why choose Synerity? At Synerity, you get the best of both worlds – a consulting firm that works with market-leading solutions, in a personal and dynamic work environment where your ideas and initiatives truly make a difference. • Quick impact & influence – With us, the decision-making paths are short, meaning your ideas can quickly be turned into reality. You have the opportunity to influence processes and projects and have great freedom in the direction you take your role. • Development opportunities – Unlike larger companies with complex organizations, you won’t get lost in the crowd. Here, you will quickly face new challenges and have the opportunity to grow in your role alongside the company. • Meaningful customer relationships – We work closely with our customers and build long-term relationships as a trusted partner. As a consultant with us, you will become a key person for your customers. • Flexibility and balance – We know that life is not just about work. We enjoy meeting in person, and we have offices in Helsingborg, Malmö, Stockholm, and Gothenburg. However, we generally have a flexible work environment where you can find a balance between work and leisure, and for the right person, geographical location is less important.