A Job Close to Life and Death
As a customer advisor, you create trust and confidence among our customers and serve as a guide during a time that for many is filled with grief and uncertainty. Working in funeral services is varied, eventful, and requires a good understanding of people's different needs. You take full responsibility for planning and adapting the ceremony to the customer's needs and wishes, always supported by colleagues nearby. Some of the work tasks include:
• Meeting relatives and providing advice on planning and executing the funeral ceremony, including selecting ceremony type, coffins, urns, and other details
• Preparing cost proposals, handling invoicing and payments
• Coordinating and communicating with external suppliers such as flower shops, churches/religious communities, and authorities
• Acting as a ceremony host in churches and chapels when needed
• Handling deceased persons during personal farewells and ceremony preparations
• Providing support and practical guidance to relatives throughout the entire funeral process, from the first meeting to subsequent follow-up
For our customer area 1044 with six offices in Gothenburg, Kungälv, and Stenungsund, we are seeking a new colleague for the role of roving customer advisor. As the position is mobile, you will move throughout the entire customer area and help colleagues staff all six offices. We are looking for someone who enjoys variation, as in this role you will become an important resource moving between our offices and supporting where needed. Within the customer area, we work as a team and help each other, which means you will work with colleagues at various locations.
The position is a permanent full-time employment with start date by agreement. Fonus applies a 6-month probationary period.
What You Bring
• Experience in service and/or sales
• Experience working with customer focus
• Strong administrative skills and familiarity with various business systems and the Office suite
• Hold a B driver's license and have access to personal vehicle, which is a requirement for the position
• It is meritorious if you speak multiple languages or have experience in our or related industries
Who We Are Looking For
We always keep the customer's needs and wishes in focus. This means you need to have significant customer engagement, be confident in your competence, and approach people with care and understanding. To manage and create security in difficult situations, you need to be attentive, communicative, and clear. The ability to make business-oriented decisions is also an important part of the role.
We always strive to develop and improve, so we believe you are curious about others' perspectives, enjoy making positive changes, and take initiative for personal development. To thrive as a roving customer advisor, you should be motivated by the fact that no two days are alike and be prepared for sudden changes.
What We Offer
With us, you will have space to strengthen both your personal and professional development. We invest in skills development and have training programs for new employees and courses for those who want to specialize. Some of our other benefits include:
• Collective agreement including insurance & occupational pension
• Staff discounts
• 4,000 SEK in wellness allowance each year
• Subsidized lunch
How to Apply
Final application date is 2025-11-30, but since we review applications and call for interviews on an ongoing basis, the position may be filled before this date.
If you want to know more about the role or Fonus, do not hesitate to contact Denis Vukotic, Customer Area Manager at
[email protected]
We look forward to your application!
Fonus – Part of Fonus Economic Association: We are Sweden's most hired funeral home. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since our start in 1945, we have developed with long-term focus in two main areas: funerals and legal services. Fonus is operated as an economic association, and our common goal is to offer cost-effective and high-quality services. Within the Fonus Economic Association, in addition to Fonus, there are Familjens Jurist, Momento agencies, as well as Farväl and Fondkistan.