First Line Support for IT Team in Malmö

Here you have the opportunity to become a key person in the organization's support function and contribute to creating a first-class customer experience. In this role, you will be the first point of contact for users and customers – both internally and externally – handling inquiries via phone, email, and chat. You will be an important part of a competent and supportive team where collaboration, engagement, and development are in focus. **Your Responsibilities** • Receive and manage customer inquiries via phone, email, and chat – always with a professional and positive attitude. • Be the primary point of contact (SPOC) for contract customers. • Troubleshoot and provide user support regarding IT services, systems, networks, and permissions. • Collaborate with colleagues and technical specialists to find the best solutions. • Document inquiries and share knowledge to strengthen the entire team. • Actively contribute to improvements and development of processes and routines. **Who Are You?** You have previous experience in service or customer support, preferably within the IT field. You thrive in a role where you can solve problems and help others, and you do so with structure, curiosity, and a smile in your voice. You communicate fluently in Swedish and English and are well-versed in digital tools such as ServiceNow and Office 365. **Personal Attributes** • Responsible, positive, and patient • Solution-oriented and comfortable in a fast-paced environment • Curious and engaged, eager to share ideas and think innovatively • A team player with strong communication skills **Location:** Malmö **Employment Type:** Permanent position with the client, including a six-month probationary period. **Start Date:** As agreed with the client **DO WE FIT YOU?** Wise IT specializes in talent acquisition within IT. Our mission is to find the right person for the right IT job through recruitment and consulting. We believe in the human element in future technological development and are passionate about building relationships, including more people in the IT industry, and of course, matching the right skills to the right assignments. We aim to be the go-to career partner, whether the candidate is currently seeking a job or not. Do you want to be part of our journey? Learn more about us, our culture, and our values on our career page. **APPLICATION** We do not accept applications via email as we prioritize your personal privacy. You can read more about how we handle personal data in accordance with GDPR in Wise Group's policy for processing personal data.