We are now seeking a helpdesk/first line support specialist for our client. If you are a confident and solution-oriented IT support professional who wants to help create structure and efficiency, this is the right opportunity for you.
About the Assignment
Our client is seeking consulting assistance to further develop their IT support into a modern and well-functioning service desk. The goal is to create a structure that streamlines case management and enables correct prioritization of incoming issues. Our client has approximately 650 employees and uses Office 2021, Teams, and Windows 11 on user workstations. SCCM is used to manage updates and packaged applications, ensuring smooth and efficient IT environment management. Seize the chance to work at an agency that makes a difference!
The assignment includes staffing on-site support according to a set schedule during office hours at our client's office in Östersund. The work is full-time, 100%. The assignment starts in Nov/Dec 2025 and continues until April 2026 with the possibility of a longer extension.
The role requires a security clearance.
Your Responsibilities
In this role, you will contribute to strengthening the support function, where user queries, orders, and troubleshooting are handled with end-users' needs at the center. Together with the team, you will ensure a smooth and user-friendly process that supports the organization as a whole.
As a consultant, you will provide support, installation, and service support for both hardware and software. Tasks include:
• Installation and delivery of computers, phones, and video conference equipment
• Administration of IT environments such as printers and permissions
• Assisting employees with various system support
The IT support at our client is primarily 1st line support, focusing on service requests. The function receives user inquiries and ensures sufficient information is available for the support organization to resolve the issue. For more complex cases, there are:
• 2nd line support
• Operations organization handling networks, firewalls, servers, and other technical issues
The assignment involves troubleshooting by "shadowing users" using digital tools, which requires being comfortable in the role and able to conduct a secure dialogue with end-users.
Issues are primarily received through the Efecte ticketing system, but also through on-site support. The function is also responsible for a shared functional mailbox for external collaboration spaces, such as SharePoint.
Your Qualifications
• Higher education in IT (e.g., technical college degree with computer focus) or equivalent IT education and at least one (1) year of work experience in similar roles. Alternatively, high school or equivalent knowledge and two (2) years of work experience in similar roles
• Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
• Basic knowledge of MS Office or equivalent
• Knowledge of ticketing systems (e.g., Easit BPS or Artologik Helpdesk)
• Ability to communicate fluently in Swedish and English, both verbally and in writing
Meritorious Requirements
• Good experience with the Efecte ticketing system
• Previous work at a government agency
What We Offer You
As a consultant with Bemannia, you will get:
Close contact with your consultant manager | Opportunity for more exciting assignments | Experience at educational workplaces where your expertise makes a difference | Secure employment conditions
Read more about working as a consultant with us here: Working as a Consultant via Bemannia
About the Application
Apply for the position by clicking "apply" below. Please upload your CV in Word format and in Swedish. Selection and interviews will be conducted continuously, and the position may be filled before the application deadline of November 17, 2025.
We do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Pernilla Gärdén,
[email protected]
For general inquiries about your application or our recruitment process, you can reach us during office hours at 072-175 40 00.
Bemannia is a public and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through hiring, recruitment, and personnel entrepreneurship in various sectors. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of Kompetensföretagen and is an authorized staffing and recruitment company with collective agreements. The company is certified according to various international standards.
The company's management has been active in the industry for 40 years.