Do you want to be part of a fast-growing SaaS company that is transforming the HR industry? Do you also have language skills in Finnish? Here you will work with a modern HR platform that helps organizations digitize and simplify their processes while providing you with the opportunity to grow and develop! Join us on a journey at Hailey HR where innovation, customer focus, and development are at the core.
About the position
This position is a direct recruitment, which means that the recruitment process is conducted through Bravura, and you will be employed directly by Hailey HR.
About the company
Hailey is a Swedish SaaS HR tech company that develops a modern and comprehensive HR platform. The system covers the entire employee journey – from hiring and preboarding to performance, surveys, analytics, and offboarding – helping organizations work more simply, smarter, and in a data-driven manner. Hailey is on an exciting growth journey, focusing on establishing itself in more international markets and further developing the platform for the future of HR. Read more about Hailey HR and the role here - Customer Success.
Responsibilities
As a Customer Success Specialist, you will be responsible for onboarding customers to the HR system. You will project manage the implementation of the system for clients, develop their HR processes, and train managers on how to use the system. You will support customers in both the Finnish and Swedish markets.
In this role, you will become an expert in Hailey's HR system by working closely with the development team to continuously improve the system and its functionalities. You will represent the needs of HR departments internally, thereby contributing to making the system the best on the market!
Your main responsibilities:
• Onboard customers to the HR system, lead implementation projects, and train managers
• Support customers in both the Swedish and Finnish markets
• Work closely with developers to continuously improve the HR system
• Communicate the needs of HR departments internally to ensure the quality of the system
Education, experience, and personal qualities
• Post-secondary education in HR or equivalent
• Fluent in Finnish and Swedish (professional level) as well as very good English skills, both spoken and written
• Experience in HR or equivalent is an advantage
We are looking for someone who thrives in structured training environments and possesses good leadership qualities. Flexibility is important as you will be operating in an innovative environment where adaptability is valued. We seek a professional individual with a service-oriented approach, who exudes reliability in all interactions. Excellent communication skills are a must, as the role involves contact with many different stakeholders. If you recognize yourself in this description and want to develop in a dynamic work environment, we encourage you to apply!
Additional information
Start: January 2026
Location: Hornstull, Stockholm
Salary: By agreement
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Questions about Bravura's recruitment process? You can find answers to the most frequently asked questions here. Curious about how our recruitment process is structured? You can find more information here. If you have questions about the position or your registration, feel free to contact our candidate support via email at
[email protected] or by phone at 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we are conducting ongoing selection.
Welcome with your application!