About this role
Are you fluent in Finnish and passionate about IT? Do you enjoy helping others and solving technical problems? Then this could be the opportunity for you!
We are seeking a service-oriented IT Support Technician who wants to become part of our client's excellent and knowledgeable service desk. Here, you'll work in an innovative, cutting-edge company, helping customers and users with technical questions, troubleshooting, and support in a modern IT environment.
As an IT Support Technician, you are a problem solver with varied tasks and challenges. You'll have the opportunity to gain deeper insight into different IT environments and find solutions to more complex IT problems. You will be responsible for troubleshooting both hardware and software, as well as managing incoming tickets via phone, email, and ticketing systems. You'll work in a Windows environment with Microsoft 365 and manage account administration in Active Directory and Azure/Entra ID.
Responsibilities:
• Receive and handle tickets from the client's users with excellent customer service
• Management of client computers, servers, and mobile devices
• Windows environment, Microsoft 365 and associated enterprise applications, and administration in Active Directory
• Follow up and complete user tickets with a focus on customer satisfaction
• Identify and report recurring issues within their support delivery
To thrive in this IT Support Technician role, we seek someone who is service-oriented, meticulous, and stress-resistant. You are a team player who enjoys group work. You excel in an environment of knowledge sharing and staying at the forefront of services and technology.
What we're looking for:
• Strong interest in IT
• Experience in customer service or technical support is advantageous
• Knowledge of Microsoft 365, networks, Windows Server, and hardware
• Fluency in Finnish, Swedish, and English, both spoken and written
Start: Immediate start, considering notice period. Full-time, ongoing assignment
Location: Stockholm
Application: Interviews conducted on an ongoing basis, position filled upon finding the right match
About Us: At Camai, we offer industry-leading employment terms with freedom as our guiding principle. We are driven to find the best assignments for our employees. Our greatest joy is finding the perfect match between consultant and client. We know everyone has a dream job, and we are a tight, entrepreneurial team working to ensure you enjoy coming to work every day. We believe that competent people are drawn to each other and want to work with like-minded individuals on exciting client projects.
We have one of the market's most favorable compensation models, adapted for a modern consultancy with great freedom. We simply have fun together!
Why choose us? With many years of experience in the consulting industry, we have carefully chosen our three core values: communication, ambition, and balance. To succeed, we believe our employees should shape their work according to life's priorities and interests. With your ambition and the right tools from us, we'll ensure your development and reward you along the way.
Want to be part of our continued growth?