Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that affect people's lives and the entire society. We disburse approximately 260 billion SEK each year. It is the taxpayers' money that we manage, which is a significant responsibility. Therefore, we thoroughly investigate each case, adhere to laws and regulations, provide information and guidance, care, and show consideration. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.
You will become part of a team that works together towards common goals. Here, your ability to work in a structured and efficient manner to drive your work forward is valued.
Investigations, analyses, and customer contact
As a claims investigator, you will be a state employee tasked with ensuring that the right person receives the right compensation at the right time. When working with care allowances, you will interact with parents who have children in need of special care and supervision due to illness or disability. In your work with additional cost compensation, you will communicate with individuals who may need assistance with extra costs for daily living due to disability. In your role, you will make assessments through qualified investigations and analyses of documentation, primarily medical statements. You will then present proposals for decisions to designated decision-makers. Contact with individuals occurs via phone and in writing. You will gather information and collaborate with, among others, healthcare and local authorities. As a claims investigator, you will handle confidential information, which requires a higher standard of proper management. Therefore, it is important that you possess a strong sense of security.
This is a job for those who want to take responsibility.
We are looking for someone who:
• has a university degree or experiences and qualifications that can be deemed equivalent
• is confident and trustworthy, even in challenging situations
• collaborates effectively with others to achieve common goals
• acts on their own initiative and takes responsibility for achieving good results
• has a systematic and meticulous approach to work
• can understand and analyze complex issues
• possesses good communication skills, both verbally and in writing
• has a good ability to use a computer as a work tool.
It is advantageous if you:
• have experience working towards set goals with good results
• have a strong understanding of how to professionally engage with people in various life situations.
We place great emphasis on your personal qualities.
Other Information
A number of positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment process. There is an opportunity for remote work if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Tests will be conducted during the period of December 1-4. Work location: Gothenburg.
For those who progress in the recruitment process, a digital recruitment seminar will be held on December 8 from 12:00 PM to 1:00 PM.
Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs
Contact Persons
Manager: Sofia Hjelte, 010-111 46 28 (for questions about the position). HR Specialist: Mia Hjelmnér,
[email protected], 010-114 08 92 (for questions about the recruitment process). ST: Carolina Hörringsen, 010-112 20 53, Saco-S: Dafnie Lindström, 010-112 26 78, Seko: Eliza Grundström, 010-115 34 02.
Application
We welcome your application by November 30, 2025. Please upload your degree certificates, grades, and references along with your application.
If you have protected personal data or no access to BankID, please call the HR specialist named in the advertisement for assistance with submitting your application.
In everything we do, we will act based on the principle of the equal value of all people, legal security, and good service.