Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is the taxpayers' money that we manage, which is a significant responsibility. Therefore, we take the time to understand each case, adhere to laws and regulations, provide information and guidance, care, and show compassion. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.
Case Management, Teamwork, and Customer Interaction
As a social insurance officer, you have an important mission. You need to have a strong ability to communicate and interact with people, enabling citizens to feel secure in their dealings with Försäkringskassan.
We are looking for someone who understands that each individual has a unique situation and needs to be met based on their specific requirements. When you work with repayments, you encounter individuals who may have received compensation from Försäkringskassan on incorrect grounds, either knowingly or unknowingly, and may therefore be liable for repayment. This means you will communicate repayment decisions to individuals who may be in a financially difficult situation. You are responsible for explaining the decision in a simple, clear, and structured manner so that it is easy to understand.
The work involves independently investigating, assessing, and deciding whether the incorrectly paid amount should be repaid and if there are grounds for waiver. You will negotiate repayment plans and take actions to recover the incorrectly disbursed amount.
To succeed in this role, you need to collaborate towards common goals, make sound judgments, and be flexible and solution-oriented. In your work, you may also have contact with external parties such as employers and other authorities. You will communicate both by phone and in writing. Therefore, it is important that you are confident in communicating in Swedish, both verbally and in writing.
The position involves handling confidential information, which places high demands on proper management. Therefore, it is essential that you, as a prospective employee, have a strong awareness of security.
This is a job for those who want to take responsibility.
We are looking for someone who:
• Has a high school diploma or equivalent experience and qualifications
• Is service-oriented and has a systematic and meticulous work approach
• Is stable and can maintain energy even in stressful situations
• Collaborates effectively with others to achieve common goals
• Has good communication skills, both verbal and written
• Quickly identifies problems and resolves them appropriately
• Works independently, takes initiative, and assumes responsibility
• Has a good ability to use a computer as a work tool.
It is advantageous if you have:
• Experience in case management and making decisions that affect individuals, preferably in a public authority
• Experience working in a production-oriented environment
• Good knowledge of how to professionally engage with people in various life situations.
We place great emphasis on your personal qualities.
Additional Information
Multiple positions available, permanent, full-time, with start date as agreed. A probationary period may be applicable. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment process. Remote work options may be available if the work allows. Location: Östersund.
Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs
Contact Persons
Manager: Anette Larsson, 010–1188530 (for questions about the position). HR Specialist: Annika Sörensen, 010–1116600,
[email protected] (for questions about the recruitment process). Union ST: Thomas Blomgren, 010–1188223 Saco-S: Johan Dahl, 010–1188750 Seko: Johanna Grundström, 010–1153044.
Application
We welcome your application by December 4, 2025. Please upload your diploma, grades, and certificates along with your application.
If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in the advertisement for assistance in submitting your application.
In everything we do, we will act based on the principle of equal value for all individuals, legal security, and good service.