Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We disburse approximately 260 billion kronor annually. It is the taxpayers' money that we manage, which is a significant responsibility. Therefore, we take the time to understand each case, adhere to laws and regulations, inform and guide, care, and show compassion. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.
The Refund Insurance area is a dynamic field in constant development, with offices in several locations across the country. Our ambition is to create goal-oriented units where we experience joy in our work, support each other, take responsibility, and seek solutions together. All of this is aimed at delivering legally secure, high-quality processes, efficient handling, and good service to our citizens.
Processing, teamwork, and customer contact
As a claims handler, you have an important mission. You need to have a strong ability to communicate and interact with people, creating a sense of security for citizens in their contact with Försäkringskassan.
We are looking for individuals who understand that each person has a unique situation and needs to be met based on their specific needs. When you work with refunds, you encounter individuals who may have received compensation from Försäkringskassan on incorrect grounds, consciously or unconsciously, and may therefore be liable for repayment. This means that you will communicate decisions about repayments to individuals who may be in a financially difficult situation. You are responsible for explaining the decision in a simple, clear, and structured manner so that it is easy to understand.
The role involves independently investigating, assessing, and deciding whether the incorrectly paid amount should be repaid and if there are grounds for waiving the repayment. You will negotiate repayment plans and take actions to recover the incorrectly disbursed amounts.
To succeed in this role, you need to collaborate towards common goals, make wise trade-offs, and be flexible and solution-oriented. In your work, you may also have contact with external parties such as employers and other authorities. You will communicate via phone and in writing, so it is important that you are comfortable communicating in Swedish, both spoken and written.
The position involves handling confidential information, which places high demands on proper management. Therefore, it is essential that you have a strong sense of security awareness.
This is a job for those who want to take responsibility.
We are looking for candidates who:
• Have a high school diploma or equivalent experiences and qualifications
• Are service-oriented and have a systematic and meticulous work approach
• Are stable and can maintain energy even in stressful situations
• Collaborate effectively with others to achieve common goals
• Have good communication skills, both verbally and in writing
• Quickly identify problems and solve them in a relevant manner
• Work independently, take initiative, and assume responsibility
• Have good computer skills.
It is an advantage if you:
• Have experience in processing and making decisions that affect individuals, preferably in a government agency
• Have experience working in a production-driven environment
• Have good knowledge of how to professionally interact with people in various life situations
• Have experience with incoming calls in customer service.
We place great emphasis on your personal qualities.
Additional Information
A number of positions are available, permanent, full-time, with start dates as agreed. A probationary period may be applicable. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment process. Remote work may be possible if the job allows. Psychological tests may be used as part of the selection process. Location: Kalmar.
Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs
Contact Persons
Manager: Paul Stenberg, 010-111 61 47, Anna-Carin Söderberg, 010-115 80 60 (for questions about the position).
HR Specialist: Maria Lindberg,
[email protected], 010-113 97 43 (for questions about the recruitment process).
Union representative ST: Carolina Hörringsen, 010-112 2053, Saco-S: Johan Dahl, tel. 010-118 87 50, Seko: Johanna Grundström, tel. 010-115 30 44.
Application
We welcome your application by December 1, 2025. Please upload your diploma, grades, and certificates along with your application.
If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in the advertisement for assistance in submitting your application.
In everything we do, we strive to act based on the principle of the equal value of all individuals, legal security, and good service.