Transport Service Administrator

Do you thrive in qualified investigative work and want to be part of a team that makes a difference? With us, you will have overall responsibility in the processing procedure and a central role in strengthening legally secure and accessible transport services. **Job Responsibilities** As a transport service case officer with us, you will be an important part of a small team of four. Together, you will be responsible for the entire process surrounding transport service case management, from receiving applications to making decisions in accordance with applicable legislation. In your daily work, you will investigate applications and make assessments based on laws and guidelines. You will translate regulations into practical decisions to ensure that individuals with permanent disabilities receive the support they are entitled to. The work involves contact with applicants where you answer questions and guide them through the process. You need to feel confident in making decisions, even in cases that may be complex or sensitive. Part of the job involves continuous improvements, both to strengthen legal security and to create smooth and professional service for our travelers. This is a role for you who enjoys investigative work, likes to work efficiently, and wants to contribute to making a difference in people's everyday lives. **About the Workplace** Region Västmanland is the regional public transport authority for Västmanland County. The Public Transport Administration is part of Region Västmanland and is responsible for planning, operating, and developing public transport in Västmanland. Together, we are about 100 people working with both general and special public transport. General public transport includes regional train and bus lines, urban transport, intra-municipal transport, and school transport. Special public transport is aimed at those who cannot travel with regular public transport – for example, for medical trips, transport services, or special school transport. For us, it is important that you feel good and enjoy your job, which is why we offer you: • A tailored introduction program to help you feel secure and confident in your professional role • Opportunities for professional development through, for example, internal training • A workplace for different stages of life • Free access to our fully equipped gym • Wellness allowance of 3000 SEK/year More about your benefits can be found here: Your Benefits - Region Västmanland (regionvastmanland.se) **Curious?** Feel free to contact us for an informal conversation. **Qualifications** For this position, you are required to have a university degree, such as in social work, behavioral science, law, or another relevant field, along with experience deemed suitable by the employer. In this role, you also need to have the ability to express yourself very well in Swedish, both orally and in writing. Experience with modern investigative systems is also an advantage. You have at least two years of experience in public authority operations and qualified investigative work, preferably in an area where you have made decisions that affect people's daily lives. If you have previously worked with transport service case management and have a good understanding of disabilities and how they affect people's ability to travel and participate in society, we consider this an advantage. We place great emphasis on personal qualities; as a person, you need to be structured, independent, and confident in making decisions. You plan and prioritize your work with a focus on quality and legal security and drive processes forward smoothly and efficiently. Since the work can sometimes be complex, it is important that you have good analytical skills and enjoy solving problems. We are looking for someone who communicates clearly, builds good relationships, and has a natural sense of service, which is expressed by meeting people with calmness and respect and handling even difficult cases with professionalism. We value an agile and learning approach where you learn from experiences when things do not go as planned, make adjustments, and try new paths. You contribute to developing work methods and routines and are not afraid to think outside the box when necessary. **Employment Conditions** The position is permanent, full-time, based in Västerås. Start date according to agreement. **Application** We welcome your application no later than December 14. • When applying, please only attach your CV and any relevant certificates. • You will also be required to answer a number of questions that are part of our selection assessment. • We do not use cover letters in our recruitment process. Read more about the region's recruitment process and how to create a good CV here: Applying for a Job in Region Västmanland Interviews are scheduled to take place on-site at the Public Transport Administration, Ingenjör Bååths gata 11, floor D in Västerås, on Friday, January 2. **About the Region** If you want to know more about what it’s like to work with us, you can see more on the region's Instagram account: https://www.instagram.com/regionvastmanland/ We in Region Västmanland are responsible for health, medical, and dental care for everyone living in the county. We