We are seeking an experienced and committed IT Technician for one of our customers in Karlstad. The role involves becoming a central point of contact for users and being responsible for support focusing on hardware, networks, servers, and Active Directory.
The assignment begins as a consultancy where the intention is for it to transition to a direct employment with the customer.
As a consultant at Eccera, you will have a secure employment and gain valuable work experience on assignments with our clients. Your consultant manager will support your development, helping you continuously acquire new experiences and skills. An excellent opportunity to build your career.
Your Responsibilities
As a senior IT technician, you are expected to take responsibility for resolving IT incidents professionally and efficiently, while contributing your experience and technical expertise to improve processes and routines. You will work closely with colleagues and users, contributing to a positive, solution-oriented, and service-focused environment.
Example tasks:
• Receive and manage IT incidents from users as the first point of contact
• Troubleshoot and resolve issues in hardware, networks, servers, and Active Directory
• Support users with installation and configuration of applications and systems
• Document cases and contribute to improving support processes
• Collaborate with colleagues to ensure efficient and high-quality solutions
Your Profile
Requirements:
• At least 4 years of IT support experience
• Experience with hardware, networks, servers, and Active Directory
• Service-oriented, communicative, and comfortable with user interactions
• Social and solution-focused
• Approved background check and drug test
What We Offer
At Eccera, you'll receive the tools needed to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on continuous employee development. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications. During your development, we will match your competence with the right assignments as you advance.