About this role
Elgiganten is Sweden's leading retailer of home electronics, appliances, and kitchens. We currently employ nearly 3,400 people and operate a total of 170 Phonehouse stores and department stores across the country. As an employee at Elgiganten, you are part of something much larger, with the business comprising several key functions such as department stores, retail, e-commerce, Nordic central warehouse, and customer service. Join us and be part of our success!
Do you love contributing to an amazing customer experience? We are now looking for a Service Advisor who delivers world-class service and is passionate about taking care of our customers in the best way possible!
Working at Elgiganten is both fun, challenging, and fast-paced. It’s not just our shared interest in what we sell that brings us together. Here, you will find people with a genuine desire to help others discover the joy in the magical world of technology. In this role, you will also have the opportunity to influence our customers' perception of us.
Your Role as a Service Advisor
As a Service Advisor, you will work within the Operations area, which includes checkout, inventory, support, and merchandising. This is a varied role where you will handle multiple tasks, using your skills to make a difference and play a vital part in our success. A significant part of your daily work will focus on creating the best possible customer experience; you are simply a star in customer care. In addition to being responsible for processing payments, assisting with service tasks, product logistics, and warranty issues, you will also ensure that it is easy for our customers to shop and that they can take home the right product. By optimizing the shopping experience in the store and ensuring satisfied customers, we can achieve our goals. The ability to solve problems on the path to success is another crucial aspect of the role. You will gain foundational knowledge in all areas of Operations, providing you with great flexibility in your daily work.
Who Are You?
As a Service Advisor at Elgiganten, your personal qualities and motivation are the most important. You love meeting customers and achieving your goals, and of course, you have fun while doing it!
We believe that you:
• Always have the customer in focus and are driven to provide each visitor with personal service
• Have a genuine sense of service and love working with people
• Learn easily and have a desire to develop
• Are engaged, responsible, and willing to do your best
• Thrive in an organized environment and enjoy creating structure
An interest in the products and services we sell is a significant advantage, but we will provide you with the knowledge and training required for the role during your onboarding, all to ensure your success and enjoyment with us.
Who Are We?
Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to become part of our community and, like us, is driven by and shares our values: Win Together, Play Together, Grow Together, and Be Different Together.
At Elgiganten, we believe that our differences make us stronger, and our cohesion is a strength. Here, driven individuals with a strong interest in both our customers and each other work together. Those who see opportunities, enjoy rapid changes, and are motivated to contribute to positive results tend to thrive with us. We are people with energy who naturally take initiative and want to develop.
Development with Us
Our goal is to become the best employer in the industry, and we believe we can achieve this, among other things, through our strong leadership. At Elgiganten, a good leader fosters engagement, job satisfaction, and motivated employees. We have chosen to invest in development and internal training, which includes training in product knowledge, customer interaction, and leadership development.
Elgiganten Offers:
• Competitive salary and pension
• Generous bonus scheme
• Benefits in wellness and employee purchases
• Internal training program for employees and leaders
• Good career opportunities
Additional Information
Employment Type: Permanent, probationary period applies
Scope: 50%, working hours include evenings and weekends
Start Date: By agreement
Application Deadline: 2026-01-01
At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.