Operations Technician

Do you have strong collaboration skills and thrive in a role where you provide high service? Then apply for the position of Operations Operator at the Traffic Administration. About Us At the Traffic Administration, you will work with strong brands such as SL, Waxholmsbolaget, Transport Services in the Stockholm Region, and the Tram Museum. Together, we are responsible for half of Sweden's public transport and we have high ambitions. We are developing one of the world's most sustainable and attractive public transport systems. We work daily to reduce our environmental impact, increase social sustainability, and responsibly manage our shared resources. Without us, Stockholm would come to a standstill. About the Role As an Operations Operator, you will handle incoming fault reports and call out maintenance contractors for track, electrical, signal, and telecommunications issues. Operations Support is both a user and administrator of around 30 systems, including control systems, alarm monitoring systems, and case management systems. The goal is to minimize traffic disruptions in rail-bound transport by quickly and efficiently dispatching fault resolution resources. As an Operations Operator at the Traffic Administration, you will be part of a team with an open atmosphere, where we care for each other and collectively ensure that our rail operations management functions safely and effectively. To thrive and succeed in this role, you need to: As a person, you have a positive attitude, are structured, and communicate clearly and directly. You are someone who solves problems both in a group and independently when unforeseen events occur. Finally, you are humble and enjoy working in an open environment where your opinions are valued. You are unpretentious and sociable, with a good sense of humor. You need to have a good geographical knowledge of the Stockholm area, especially regarding rail-bound transport. It is an advantage if you have used and traveled within Stockholm's public transport, as this will help you understand the overall picture of the different transport modes. Your communication skills are strong, both verbally and in writing. Requirements: - Completed upper secondary education - A couple of years of experience in operational management in a control center, alarm center, operations operator environment, or equivalent Meritorious: - Post-secondary education in Control & Regulation Technology - Post-secondary education in technical fields: track, electrical 400V, signal, telecommunications, property technology - Experience working in the field within any of the technical areas: track, signal, telecommunications, property technology - Experience working with and in SCADA systems - Competence in Rail Scheduling What We Offer You At the Traffic Administration, you have the opportunity to grow and develop throughout your career. Here, you can be an expert and focus on your area of expertise while working in a team and in an organization with great breadth. There are significant opportunities to move between different roles and tasks. You have the space to shape your own career path and enhance both your personal and professional development in an exciting and varied environment! We are a welcoming and open workplace where we support and help each other. We know that the key to fulfilling our mission is having employees who are happy, healthy, and can develop at work. Therefore, we place great emphasis on ensuring sustainability in our work methods, including offering flexibility in daily life and hybrid work when possible. We offer annual health check-ups and a wellness allowance of 5,000 SEK. The Health Track, our wellness initiative, includes a variety of health-promoting activities. An SL card is another appreciated benefit we provide. Read more about our benefits here. Welcome with your application! You can apply with your CV via our website; we cannot accept applications via email. To ensure objective assessments, we use tests during the selection process. If you have any questions about the position, please contact the recruiting manager Henrik Ekblom at +46 70 786 18 90. For questions about the recruitment process, contact recruiter Charlotte Sujeebun Olofsson at +46 70 786 32 22. Apply today as interviews may be conducted on an ongoing basis. The application deadline is December 11. We look forward to your application! We have high demands for our employees' security and confidentiality awareness. A background check according to the Security Protection Act (2018:585) may be conducted before a hiring decision is made. Certain positions require Swedish citizenship and are subject to a security clearance interview with a background check according to the Security Protection Act (2018:585). A probationary period may be applied, and any work tests may be relevant for the position. Web and Social Media For more information about what it’s like to work with us, visit our career page. You can also find us on LinkedIn. Keywords: hourly employment, operations operator, rail operations #LI-Hybrid We are proud community developers. With competence and commitment, we are advancing Stockholm and public transport. We are responsible for SL, Waxholmsbolaget, Transport Services, and the Tram Museum, and together we