About this role
SJ Stockholmståg's Traffic Management operates 24/7 to ensure high quality and excellent customer service in commuter rail traffic. Our goal is to maintain a customer-focused traffic management that ensures efficient resource management of vehicles, personnel, stations, and traffic information. Within Traffic Management, there are several functional areas, including Customer and Station Service. SJ Stockholmståg's Traffic Management is responsible for operational management of personnel serving onboard our trains and at our stations, ensuring correct traffic information is always available, and managing our operational resources in the field.
We are now seeking someone who wants to join our team on a fixed-term employment of approximately one year. We look forward to having you with us!
Your Future Role
As an Operations Manager, you will ensure staffing and management of station personnel working at our 50 stations in operational settings to achieve an accessible, informative, and customer-oriented production. You will also manage staffing and coordination of External Operations Managers and Operational Traffic Support during events that risk significant traffic disruption to ensure punctual and efficient production.
Other Primary Responsibilities:
• Activate personnel care functions during accidents, threats, or violence
• Act as an alarm receiver for assaults against operational staff
• Direct external functions towards traffic-impacting events
• Handle sick leave, return-to-work, and vacancy management
• Ensure ramp service and escort resources as needed
The position involves three-shift work, including night and weekend shifts. Operations run 24/7, every day of the year.
As an Operations Manager, you will be part of the Traffic Management unit under the Traffic department. The Customer and Station Service Operations Manager function has a total of 16 employees, and the Traffic Management unit consists of nearly 100 people divided into various functions with mixed competencies.
Expectations for the Ideal Candidate:
We are looking for someone with strong collaborative and communication skills. You should be engaged and driven to contribute to the organization's development and innovative thinking. You must be able to handle stress and prioritize when circumstances change.
Additional Requirements:
• Minimum three-year high school diploma or equivalent education
• Good IT skills
• Experience in operational management or other leadership roles is meritorious
• Experience in railway operations/industry is meritorious
Application and Information:
Selection is ongoing, so submit your application as soon as possible. We will conduct a background check. As the position is classified in a security class according to the Security Protection Act, a security assessment will be conducted before employment. Approved security assessment is a prerequisite for employment.
We are a drug and alcohol-free workplace with random checks.
About SJ Stockholmståg AB:
SJ Stockholmståg (SJP) is a subsidiary of SJ AB and has had total responsibility for commuter trains - traffic, maintenance, and service since March 3, 2024. Commuter train traffic is a vital artery for many residents in the Stockholm region. On an average Tuesday, over 340,000 people travel by commuter trains in Stockholm, and as the city grows, it is our responsibility to offer sustainable travel options.
We who work in commuter rail must be attentive, reliable, and committed. This is a promise we make to our passengers and to each other. This promise should permeate everything we do, from large to small actions, and help us build a stronger, more cohesive organization.
Together with our approximately 1,800 employees, we work closely with the Traffic Administration (SL) to create a safe, stable, and reliable commuter train service for our employees and passengers.