We are expanding and are now seeking you who are structured, committed, and service-oriented for the role of Operations Manager and Coordinator at HMC Occupational Health/BetaHälsan.
Do you want to join our team and together create a good work environment and health for our customers?
We are looking for you who, based on your professional background, can be responsible for operations regarding our assignments with insurance companies and coordination within our businesses - occupational health and insurance matters. In this role, you will have a central function in the organization, where you combine operational and invoicing/administrative responsibilities with customer contact and coordination between our units and customers.
The role of Operations Manager and Coordinator with us involves:
- Responsible for ensuring smooth and efficient daily operations at the clinic. The role includes coordinating bookings, follow-up visits, and patient flows in systems like Webdoc, Kuralink, and J4, as well as handling invoicing to insurance companies, cash reports, and accounting documentation. You will collect patient payments and provide administrative support to our doctors, including referrals and medical record management.
- Coordinating incoming phone calls/emails from our patients and customers in a consultative and professional manner. In this role, you will have customer responsibility for companies within occupational health, where you plan and follow up on customer collaborations and actively contribute to additional sales and long-term customer relationships.
- Responsible for working effectively and service-oriented with internal and external administration. You will handle invoicing, scheduling, and customer communication, functioning as administrative support for your colleagues.
- Additionally, you will serve as the contact person for IT issues, maintenance, and practical operational routines. You enjoy having comprehensive responsibility, where structure, collaboration, and problem-solving are central. You are flexible, initiative-driven, with the ability to prioritize and take independent action. You collaborate without ego, are willing to help where needed, and contribute to a positive work environment.
Education and Experience:
- Requirement is a 3-year high school education. Experience in administration, customer service, or coordination is meritorious. It is also meritorious if you are a nurse assistant or medical secretary.
- You have good computer skills and are accustomed to working in various IT systems. Proficiency in Microsoft Office, Webdoc, Kuralink, lab portal, or J4 is meritorious.
- You are fluent in Swedish both verbally and in writing, and have good English skills.
- Experience in occupational health or working with insurance companies, as well as knowledge in invoicing, finance, or customer contracts is meritorious.
- Driving license and access to a car are required as the position may involve travel between our units and customers.
HMC Occupational Health/BetaHälsan works according to our core values: respect, trust, commitment, empathy, and always with that "extra touch".
We offer you:
- A varied work with continuous development and new learning
- Becoming part of our committed team working together for customer and organizational best interests
- Work at a unit with long tradition, high competence, and satisfied customers
- A workplace delivering high service to our customers with ability to adapt services to customer needs
- A position with opportunity to influence content and develop
- Working in one of Sweden's most important future industries
In this recruitment, we place great importance on personal suitability.
Position scope: 50-100%, permanent employment
Location: Primarily Lund/Arlöv, but work at other units or customer companies may also occur.
[Rest of company background information remains the same]
If it sounds interesting, don't hesitate to contact us or submit an application. You can reach Operations Manager Patricia Cedervall at 040-53 66 76 or
[email protected] for any questions.