About this role
As an IT Support Technician, you will work in first-line support where your primary focus is to assist users with IT-related issues via phone, email, and on-site. The role involves being the first point of contact for users and ensuring that their IT environment operates smoothly in their daily work. You will register, prioritize, and follow up on cases in the case management system, as well as manage accounts and permissions in Active Directory. The work also includes troubleshooting in a Windows environment and various applications, where you will guide users in a pedagogical and service-oriented manner.
Examples of tasks include:
• Activation and administration of accounts
• Password and permission management
• Handling imports and exports
• Receiving and registering cases via phone and case management system
• Providing support and troubleshooting on-site or via phone/remote
We expect you to have experience in:
• At least 2 years of experience in a similar role as an IT Support Technician
• Providing user support in a Windows environment and common software, with the ability to guide users and solve problems in a pedagogical and service-oriented manner
• Working with a case management system, including registration, prioritization, and follow-up of cases, to ensure smooth and effective support processes
• Support within Microsoft 365 and its enterprise applications
• Account management in Active Directory/EntraID
• Work regulated by the Security Protection Act
As a person, we see that you are communicative and clear in both spoken and written language, service-oriented with a genuine interest in helping users, and pedagogical in your way of explaining and guiding others. You are technically curious, flexible, and adaptable, and enjoy handling varied tasks in a professional and engaged manner.
Start: Immediate start with consideration of notice period. The assignment is full-time and ongoing.
Location: Stockholm
Application: Interviews are conducted continuously, and hiring will occur upon finding the right match.
What we stand for: At Camai, we offer one of the market's leading employment terms with great freedom as a guiding principle. We are driven by finding the best assignments for our employees. The most enjoyable part is creating a perfect match between consultant and client. We know that everyone has a dream job, and we are a tight-knit entrepreneurial team working to ensure that you enjoy going to work every day. We believe that competent people are drawn to each other and want to work with like-minded individuals on exciting client assignments.
We have one of the market's most advantageous compensation models tailored for a modern consulting organization with a lot of freedom. We simply have fun together!
Why should you choose us? With many years of experience in the consulting industry, we have carefully selected our three core values: communication, ambition, and balance. To succeed, we believe our employees should be able to shape their work according to their priorities and interests in life. With your ambition and the right tools from us, we ensure that you develop while being rewarded along the way.
We hope you want to be a part of our continued growth!