Danish Speaking Customer Support Representative - Work from Home Starting 1/12

**About you:** Are you a Danish-speaking, solution-oriented individual who is passionate about service and eager to create the best customer experience for your clients? Are you determined and thrive in a fast-paced environment? If so, you should apply for this position! We are currently seeking Danish-speaking customer service representatives with a strong sense of service. At Foundever, we focus on responding to incoming support inquiries regarding all of our customers' products, emphasizing a positive customer experience through a friendly and personal approach. We believe that attitude and personality are more important than previous work experience, which is why we do not require any prior employment for our future customer service representatives. Our customers primarily reach out to us by phone, but also via email and chat; however, your main tool will be the phone. You have the option to work either from home in Sweden or onsite at our office in Dals-Ed, Sweden. A 3-week training program will be provided, which can be conducted via video link if you choose to work from home, or in our training room at the office if you prefer onsite work. Before your employment begins, we will supply the necessary work tools. If you opt to work from home, you will only need a stable internet connection and a quiet space in your home where you can work undisturbed. **To apply for this job, you must meet the following:** - Fluent in Danish, both spoken and written - Fluent in English, both spoken and written - Clean criminal record - Basic computer skills - Reside in Sweden **Meritorious:** - Previous experience in customer service - Interest in technology **We offer:** - Comprehensive and paid initial training - Development opportunities within the company - Base salary in accordance with collective agreements - Possibility for bonuses - Health benefits **Your work tasks:** The role involves troubleshooting software products, which includes diagnosing and resolving hardware issues and finding flexible solutions. The primary focus is on customer satisfaction. You will excel at guiding customers to the right solutions, aiming to create satisfied clients and addressing their inquiries through a friendly and personal approach. The role also emphasizes meeting the goals set by both the customer and the company, providing you with the opportunity to influence your salary through a fixed base salary and an associated bonus model. The position does not involve sales, as the focus is solely on customer satisfaction. At Foundever, there are excellent opportunities for development and career advancement. We provide a strong start, followed by ongoing training, coaching, and skills development. Working with clear objectives, you will collaborate with your colleagues in a dedicated team to deliver world-class customer service. Customer service operates Monday to Friday from 8:00 AM to 6:00 PM, meaning there are no evening or weekend shifts. We have two shifts: one from 8:00 AM to 5:00 PM and the other from 9:00 AM to 6:00 PM, which will rotate within the team. Interviews are ongoing, and the position may be filled before the application deadline. The work must be conducted in Danish, catering to Danish-speaking customers. Desired start date: September 8, 2025. For more information about Foundever, please visit www.foundever.com.